Item 14 - Agreements for As-Needed Information Technology Services

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RFPNO. 20-124 Information Technology As -Needed Professional Services(;FJiN1 -.. Some examples where i n I n f o j i n i I n c. h a s t a k e n s t e p s t o 1. One of the client contract manager needed our Project Manager to get Black Belt certification to better serve them so we encouraged and paid for their exam and class material. 2. On e o f t h e c l i e n t' s Co n t r a c t Ma n a g e r n e e d e member s hi p. We f a c i 1 i t at ed and t o o k car e of t xvi. Explanation of any effort the Proposer takes to ensure that the technology knowledge and skills of its staff engaged with the City are maintained and refreshed during long term engagements with the City We provide internal and external management related training to all our professionals. In fact, we differentiate ourselves from our peers by making significant training investments in our people. We mandate 40 hours of training per year for our staff. Training costs are reimbursed internally and not by our clients. Training is our primary means to (1) re -culture current staff, (2) institutionalize our successful project approach, (3) train staff how to leverage Team assets, and ( 4) gr ow our st a f f ' s knowl edge b a s e Our proven success, is evident in the following: • Tuition and training reimbursement is provided up to $3,400 per year per employee and participation is encouraged in professional associations and conferences • Conduct 3 "boot camps" per year wi t h 1 to speed with Team/Project specific processes, ISO, and PMI best practices • Leadership development program, available to project staff with high potential • Organizational Training Plan (OTP) based on the project, organizational, and individual training needs. Example: We encourage employees to be certified in their field of expertise. If requested by the Project Manager/Client for any specialized training or certification, Infojini Inc. would encourage and facilitate the requested training or certification. Some examples where in Infojini Inc. has taken s t e p s t o e n h a n c e t h e s t a f f' s q u a l i f i c a t i 1. One of the client contract managers needed our Network Support Analyst to get CCNA and CCNP certification to better serve them so we encouraged and paid for their exam and class material. We also paid for their time while they were undergoing the training. 2. On e o f t h e c l i e n t' s Co n t r a c t Ma n a g e r member s hi p. We f a c i 1 i t at ed aarship.t o o k car e xvii. Description of any programs and benefits provided by the Proposer to its personnel engaged with the City that ensure their retention for the period required by the City I n f o j i n i' s t u r n o v e r r a t e i Dur daftdafe engageieflt Ic&c for the past year was 9.1 based on several engagement and net promoter surveys that we conduct through SenseHQ. We communicate with our staff twice every month and when needed to understand their progress towards the project goal, risk to the project and any issues that they may have that can become a risk. We do that using phone and in person communications and t e a 6 t r a o n a r n e e d e o f t a n d 2 1 Infojini Inc. Response 65 ParinM.� . t a•cr r rri Fla partnerr p I partner