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"I) CITY OF SANTA ANA <br />■ Ik4p04s1n <br />■ DesigoP+li-aplraps <br />■ Mobdks Derxxs <br />■ Prin[Ms <br />• IT AsmT <br />Menagemrni <br />Mana0 Fr SCMu <br />Man agemenT <br />simtemln-WI <br />+ user UKktop App <br />Tralning <br />• Hetw•or4 <br />brut lane <br />cyhrrscrrulty <br />'�reksa <br />IrdtuslrueSurr errd <br />Acres Prints <br />• Internet <br />aoanert" <br />+ Ikevrdl■ndIRS <br />♦ WIN tul:riti <br />• re]rx*rlsllwlITF.l1 <br />r sprrlcIj <br />Dal+, and Yule.! <br />Vendpt {gnat deti <br />Datmanter <br />manag44nert[ <br />pyslcd & vhtwl <br />servers <br />backup <br />I mall system <br />ado iNstta1LVA <br />W4rnge Active <br />Vltcrtlat4 wwity <br />Ilpsled 11.1-5ti <br />aavun I <br />.2 <br />Chart 1 — Information Technology Department (ITD) <br />Information Technology Department <br />Functional Organization Chart <br />IntfFr6et and <br />• land • <br />f$Rl QS ■ <br />Ilnancial <br />Inlranet <br />Management • <br />fnScrprlsaAsW <br />Wrwerk"t <br />Content <br />SyblCm TWIN} <br />Managrrntvnt <br />jMOR Imwsbhj <br />Mana R <br />• Customer <br />Splcm{FAK • <br />HR/Pwai ll <br />System ICMS} <br />Ir1kXn t14n • <br />GISIMt;da[es <br />(Nro5w It h Ilne) <br />ShWVP lrx <br />$i'sWn KIq • <br />CAD system ■ <br />8umnew <br />t.awrfKhe <br />IenCUW41 <br />u,ppor[ <br />Inle Renee 0114l <br />s REM <br />• License WA tat . <br />Tnghnocrh g ■ <br />lIPCunK+nl E>tI>im . <br />systems <br />systems <br />1MHCI <br />. Cashltrring . <br />Map hquests • <br />Prrsannel syatrms <br />ym— <br />• NR sysiChr <br />• LRtra.ry systcnr. <br />• MA 4yatrmI, <br />a la;tal syfrttms <br />r parks <br />Rcr[ral Ion <br />SyNtmg <br />• KA 5inten1% <br />II. PROJECT PURPOSE <br />The City of Santa Ana is seeking a qualified firm(s) that can provide a broad range of <br />Information Technology (IT) support, maintenance and new project consulting for its various <br />departments. Services will be requested for an as -needed duration and charged on an hourly - <br />basis. <br />III. SCOPE OF SERVICES <br />A. GENERAL REQUIREMENTS <br />1. IT Service Provider(s) management will be expected to work in conjunction with City IT <br />Management in order to provide effective day-to-day management of work activities and <br />tasks of their staff, manage their leave requests, provide replacement staffing (if <br />requested by City) and manage the onboarding/off boarding of their staff. <br />2. IT Service Provider will be responsible for all payments and benefits for their personnel <br />placed on assignments with the City, including payroll, taxes, other withholding, <br />vacation, other benefits, etc. <br />RFP No. 20-124 Information Technology As -Needed Professional Services Page 5 of 35 <br />