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Services & Fees Overview for City of Santa Ana <br />third -party partner and to respond to file testing needs. We define timely as not exceeding a 3-business <br />day gap between any incoming request for specification information, plan mapping details, or testing <br />needs. Once a file is approved, Igoe processes files within 1 business day of receipt and posts any <br />applicable error report to our client's secure sites for their review and action. <br />o Carrier Updates (COBRA) —Carriers are notified every business day of any changes to COBRA <br />eligibility that were processed the previous business day. Notice of termination for non-payment is <br />held from carriers until after the payment grace period has expired. <br />• Reporting — Igoe provides monthly reporting necessary for clients to oversee their benefit plans and <br />meet their obligations as the Plan Sponsor/Plan Administrator. Such reporting includes: <br />o Remittance Reporting (monthly) — COBRA <br />o Member Status Reporting — COBRA <br />o Subsidy Reporting — COBRA <br />o Monthly Account Balances — Spending Accounts <br />a Ineligible Benefits Card Transactions — Spending Accounts <br />a Claim Remittance Reporting —Spending Accounts <br />o Bank Transaction Reporting — Spending Accounts <br />o Comprehensive Suites of On -Demand Self -Service Reporting (All services) <br />CGDE <br />Document Generated on June 5, 2023 for City of Santa Ana <br />Internal Use Only; PEPM17 <br />Page 9 <br />