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Services & Fees Overview for City of Santa Ana <br />Exhibit A: Fee Exhibit <br />All of Igoe's services have the following features and fee assessments. In all cases, clients receive Igoe's <br />Personalized Service Support via the following resources: <br />Dedicated Client Relations Executive <br />Dedicated Client Support Team <br />Access to Executive -level, Decision -maker Support <br />Participant/Member Call Center Support <br />V1 Domestically Based <br />ri Multi-lingual <br />Client, Broker and Participant Web Portal Access (real-time) <br />Eligibility Feed Development and Support (when added during implementation for <br />inbound files) <br />Please take a look at the Service Expectations section of this pricing sheet to see how we "quantify" <br />Igoe's level of service. <br />Available Services: <br />• COBRA Administration <br />• Premium Billing (Direct Billing) <br />• Spending Account Services (tax-exempt) <br />NOTE: This service includes all of the following account types, if contracted: <br />• FSA (Full and/or Limited Health FSA and Dependent Care FSA) <br />• HSA <br />• H RA <br />• Commuter (Parking and Transit) <br />• Spending Account Services (taxable) <br />• LSA (Lifestyle Spending Accounts) <br />CA <br />O�_UDE <br />Document Generated on June 5, 2023 for City of Santa Ana <br />Internal Use Only: PEPM17 <br />Page 1 <br />