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July 31, 2023 Mr. Ethan Fisher Zoo Manager Santa Ana Zoo Parks, Recreation & Community Services Agency 1801 E. Chestnut Ave Santa Ana, CA. 92701 Dear Ethan: This letter is to document AEF Systems Consulting, Inc.'s (AEF) continuing role in providing support services to the City of Santa Ana (City) relating to the CivicRec software. This proposal briefly describes our approach to meeting this request. Scope and Approach The City currently utilizes the CivicRec software to handle it recreation system needs and its facility rentals. At times, issues have arisen with either existing features implemented and in use or with new features the City is interested in implementing. AEF is proposing to assist the City with any issues relating to the use of CivicRec throughout the City. In support of this work, AEF would perform all appropriate functions as project staff over any issues or new features to be implemented including identifying the key issues or features to address, working with staff on how to best address the issue or need, coordinating and leading all meetings, validating status of open activities, checking in on progress with team members, identifying and helping to resolve any issues, coordinating all resources needed to perform the necessary tasks, etc. Hourly Rates For each issue or feature raised, AEF would assess the need and provide a specific estimate per each task. AEF would then gain approval from appropriate City staff before beginning any project. Hourly rates for staff are identified below: • Annette Feliciani - $175 / hour • Megan Delaney - $160 / hour The City would only be billed for the actual hours incurred during the course of the work and will not be billed for any more than $15,000 without express permission from the City. AEF will bill monthly for the hours incurred during that period. No expenses are anticipated during the course of the project.