WSP USA ENVIROMENT & INFRASTRUCTURE INC.

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Scope of Services and Schedule training program works with the inspectors on how to make a good impression and to clearly explain the inspection program. This training program reduces the chances a facility denies access or contacts the City to ask questions about the inspector. Our inspectors are also equipped with a field inspector "tool box" that includes appropriate BMP fact sheets to provide to businesses and an iPad to complete the mobile component of data collection. Information includes BMP handouts and pamphlets, BMP guidance materials, and fact sheets such as the IGP coverage and No Exposure Certification Fact Sheet. The iPads are used to record the information during the inspection. Inspectors complete most of the form during or immediately after the site walk. Before going to the next facility, the form is submitted using the web -based application and the record is updated in our database for real-time access by the City. Each inspector has a chance to QA/QC their work prior to submittal and final review by our senior inspector. After the record is reviewed and finalized, the form is printed by our administrative staff and mailed. During the inspection program, there will be cases of unauthorized discharges observed during the inspection and evidence of poor BMP implementation. Our inspectors will act on the City's behalf to help manage the response to these cases. Our inspectors have pH paper and an administrative citation pad to issue enforcement actions. As specified in the RFP, we have assumed there will be approximately 170 cases per year to track and provide follow-up inspections. We have assumed that we will provide a notification via email within 24 hours for discharge cases that do not pose a threat to human health or environment. The City will be immediately notified for cases that may pose a threat. Our project team will track the follow-up status and enforcement on these cases until they are properly documented and the case is closed. WSP will provide the issued administration citations to the City or notification that an administrative citation was issued within 24 hours of issuance. Our project team has successfully worked with the City under the last contract to develop an enforcement process that is effective and streamlined. 6.2 Task No. 2: Database Management Our project team will manage the City's industrial and commercial web -based application and database in accordance with the specific requirements outlined in " Orange County's MS4 permit and will meet the additional record protection practices outlined in the 5th term draft permit. Our team provides a seamless transition for this o o�w NES WEBFO : L contract, based on our extensive experience. During the•—M. last contract period, WSP designed the web-basedo application and database, migrated the data from the City's Microsoft Access Database into a web -based application, and managed the database. WSP hosted the database y and supplied tablets that are used for the mobile �m component of the data -collection for no additional charge. WSP will continue to supply the tablets for our field inspection staff and host the database for no additional charge during the next contract period The City's web -based application and database was designed by WSP and streamlines the inspection process. The application uses drop down menus to minimize writing in the field for efficiency and provides consistency between inspectors. The web -based application also creates photo logs, eliminating effort downloading and managing photos and has automated reports (including courtesy letters and quarterly reports) as required in Permit Section VI - Legal Authority/Enforcement. Simple queries built into the application are also used to obtain the numbers for the PEA. The web -application is available to the City at any time using a desktop computer or laptop using the City's username and password. City of Santa Ana I Industrial/Commercial Inspection and NPDES Program Support Services I page 20 RFP No. 23-028