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Hall, Jennifer <br />From: Sheri Snyder < <br />Sent: Monday, August 28, 2023 9:21 AM <br />To: eComment <br />Subject: Republic - No trash pick-up since Friday, August 18th <br />To the Members of the City Council: <br />For the past year, our community (Windwood Forest Condominiums) has endured repeated missed <br />pick-ups from Republic Trash Services, the worst being when Republic first took over from Waste <br />Management in July 2022, but ongoing since. It's been more than a year and they still don't have <br />"their act together." <br />Over the past year, Republic has been deceptive telling our Property Management that they have <br />been on -site, when they have not. They have required that reports for failed pick-ups be reported by <br />our Property Management by 5:OOpm on the day of the missed pick-up. Why is it that Republic <br />doesn't know where their own trucks are and if pick-ups are occurring, especially for a large <br />community such as ours (144 units). In this day of GPS tracking, this should not difficult. <br />Republic continues to make excuses (labor shortages, broken down equipment). Now our community <br />is experiencing yet another round of missed pick-ups. Republic has not been on-sitei i , <br />August t, though they erroneously ifon- <br />site. <br />We NEVER had these kinds of problems in the many years our community was serviced by Waste <br />Management. <br />Republic over -promised and has since under -performed, while charging more for their services than <br />WM. <br />I implore the City Council to provide resolution to this matter as quickly as possible. <br />As of this morning (Monday, August 28th), our community bins are overflowing! <br />Thank you, <br />Sheryl Snyder <br /> <br />Santa Ana, CA <br />Windwood Forest Condominiums <br />