ARAKELIAN ENTERPIRCES, INC. DBA ATHENS SERVICES

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CITY OF SANTA ANA the Supervisor will be to monitor the day-to-day operation to ensure thorough and timely completion of all routes. The Supervisor will redirect sweepers to return to areas that do not meet presentation standards. The Supervisor will procure additional sweepers or extend hours if necessary to stay on schedule and produce work in accordance with the standard of care specified in in Section 3.2.7 of the Agreement. The Contractor shall furnish sufficient supervisory and working personnel capable of promptly accomplishing on schedule, to the satisfaction of the City's Project Manager or authorized representative, all work required under the Contract. All work shall meet with the approval of the City of Santa Ana Public Works Maintenance Services Division, whose approval shall not be unreasonably withheld. There shall be a minimum of one monthly meeting with the Contractor and the City representative to determine progress and to establish areas needing attention. A status report of activities performed and maintenance issues addressed by the Contractor will be submitted in writing to the City on a weekly basis. Any specific problem area which does not meet the conditions of the specifications set forth herein shall be called to the attention of the Contractor and if not corrected, payment to the Contractor will not be made until condition is corrected in in accordance with the standard of care specified in in Section 3.2.7 of the Agreement. XII. CONTRACTOR'S OFFICE Contractor is required to maintain an office within a one (1) hour response time of the job site and provide the office with phone service during normal working hours. During all other times, a telephone answering service shall be utilized and the answering service shall be capable of contacting the Contractor by radio or cellular phone. Contractor shall have a maximum response time of sixty (60) minutes to all emergencies. XIII. CONTRACTOR PERSONNEL Contractor's employees shall be required to wear a clean uniform bearing the Contractor's name. Employees who normally and regularly come into direct contact with the public shall also bear some means of individual identification, such as a nametag or identification card. Employees shall not remove any portion of their uniform while working within the City. Employees driving the Contractor's vehicles shall at all times possess and carry a valid Commercial Driver's License as applicable issued by the State of California. Any person employed by the Contractor who fails or refuses to carry out the directions of the City, appears to be incompetent, acts in a disorderly, improper or unsafe manner, or shows signs of intoxication or other impairment shall be immediately removed from the job site by the Contractor. Prior to returning a removed employee to work within the City, the Contractor shall provide in writing the reason for the individual's behavior and the means used to prevent this behavior from occurring again. Failure of the Contractor to prevent, prohibit, or resolve problems with its employees working within the City will result in sweeping operations being suspended until further notice, and cause for contract termination. The City may enter a contract with another party for street sweeping services during such a suspension, and the Contractor will be liable for all costs. XIV. LABOR STRIKE It shall be the responsibility of each contractor to provide continuous contractual services, without any interruption. In case of any labor strikes, the Contractor shall provide other means, as its own cost, to provide a comparable continuous contractual service as if there were no