Agenda Packet_2023-09-19 - Laserfiche WebLink

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EXHIBIT 4: BUSINESS CONTINUITY PLAN NOTICE BUSINESS CONTNUITY PLAN NOTICE Empower Financial .services, Inc- {"Ernpower"f, a subsidiary of Empower Annuity Insurance Company of Arnedca and affiliate of Empower Life & Annuity Insurance Company of New York* and Empower Retirement, LLC, maintains a comprehensive business continuity plan designed to respond reasonably and effectively to events that lead to significant business disruption, such as natural. disasters, power outages, or other events of varying scope. This plan defines critical functions and systems, alternate work locations, vital books and records,, and staff resources, and provides for the continuation of business opeaitiona with minimal impact, depending on the sevarrhy and scope of the disruption, The plan rs reviewed and tested no less than once annually to ensure that the information in the plan is kept current and that documented recovery and continuity strategies adequately support its bu5iness operations. Of utmost importance to the plan is the ability for customers to maintain access to securities accounts and assets in those accounts. In the event that one of the contact centers or back office operation facilities becomes unavailable for any reason, calls would be re-routed to one of the firm's aalterrrative contact center or operations faaciGties- In the event of a significant business disruption to the primary office and/or data center, access to customer accounts rAII be provided vio the Company's Web site and voice respi3n�e system, operated from an altemadve data center- Customer service will continue to be provided by re-routing telephone calls to a corftct ,enter located in one or more atteFrna#ve sites located outside of the region. Secure work from home solutions are available for all staff - While no contingency plan can eliminate the risk of business interTuption, or prevent temporary delays with account ame--s, the firm's continuity plan is intended to mitigate all reasonable risk and resume kcal business operations within 24 hours or the next business day, whichever is later- * Record keeping and adrnin�tstratiive services are provided by Empower Retirement: LLC, and in New York, Empower Life & Annuity Insurance Company of New York, or one of Ru subsidiaries or affiliates, Securities offered in your account may be offered through another brokeridealer firm other than Empower Financial Services. Inc., a wholly owned subsidiary of Empower Annuity Insurance Company of Amedra- Please contact your investment provider for more information Pf needed - This disclosure is subject to modification at any time- The most current very of this disclosure can be found on the the Company's website or can be obtained by requesting a vwrdten copy by mail. BCP — Ernpovver Customer Notice (Ed, August 2022) 22 City Council 19 — 25 9/19/2023