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SponsorPlan <br />Participant Service <br />DC Plan statements mailed and <br />made available electronically, if <br />applicable, fifteen (15) Business <br />Days after quarter -end. <br />TRS Statements, if selected by <br />Participant Statement <br />the Plan S p <br />Sponsor, mailed and <br />Metric provided as part of the <br />Mailing <br />made available electronically, if <br />quarterly Empower Client <br />o <br />1 /o of quarterly fees <br />/ Availability <br />applicable, twenty (20) Business <br />Service Agreement Report <br />Days after quarter -end. <br />Twenty (20) Business Days <br />allowed for first statement coming <br />out of implementation of new <br />services. <br />99% of participant disbursement <br />requests processed within two (2) <br />Business Days of completed <br />requests received in good order. <br />Transactions must be entered by <br />Metric provided as part of the <br />Disbursements <br />4 p.m. EST or close of market due <br />quarterly Empower Service <br />1 % of quarterly fees <br />to shortened hours associated <br />Level Agreement Report <br />with early market close / holiday <br />eves (+3 days applies for all <br />transactions including company <br />stock) <br />Contribution and loan repayment <br />processing completed within two <br />(2) Business Days following <br />Contribution and Loan <br />confirmation of totals by the Plan <br />Metric provided on the <br />Repayment Processing <br />Sponsor (i.e. file that is in good <br />quarterly Empower Service <br />1 % of quarterly fees <br />order). Posting of contributions to <br />Level Agreement P <br />Report <br />Rereement <br />Participant accounts occurs two <br />(2) Business Days following the <br />ACH funding release. <br />61 <br />City Council 19 — 64 9/19/2023 <br />