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<br />Ordinance No. NS - ____ <br />Page 4 of 43 <br />provided such new improvement, addition or major repair has a useful life <br />of five (5) years or more and that is required to be amortized over the <br />useful life of the improvement, such as: structural, electrical, plumbing, or <br />mechanism system, roofing, carpeting, draperies, stuccoing the outside of <br />a building, air conditioning, security gates, swimming pool, sauna or hot <br />tub, fencing, children’s play equipment permanently installed, the <br />complete exterior painting of a building, and other similar improvements as <br />defined under the straight line depreciation provisions of the Internal <br />Revenue Code and the regulations issued pursuant thereto and <br />determined by the Rental Housing Board. Capital Improvement does not <br />include normal or routine maintenance, repair, replacements, and/or <br />deterioration resulting from an unreasonable delay in the undertaking of <br />completion or after a Notice of Violation by a government agency ordering <br />repairs. <br /> <br />“City” means the City of Santa Ana. <br /> <br />"Hearing Officer” means a person who has been appointed by the <br />Program Administrator to perform the duties set forth in this Article. <br /> <br />“Housing Services” means those services provided and associated with <br />the use or occupancy of a Rental Unit including, but not limited to, <br />insurance, repairs, replacement, maintenance, effective waterproof ing and <br />weather protection, painting, providing light, heat, hot and cold water, <br />elevator service, window shades and screens, laundry facilities and <br />privileges, janitorial services, utilities that are paid by the Landlord, refuse <br />removal, allowing pets, telephone, parking, storage, the right to have a <br />specified number of Tenants or occupants, computer technologies, <br />entertainment technologies, including cable or satellite television services, <br />and any other benefits, privileges or facilities connected with th e use or <br />occupancy of such Rental Unit including a proportionate share of the <br />services provided to common facilities of the building in which such Rental <br />Unit is located and/or of the property on which such Rental Unit is located. <br /> <br />“Landlord” or “Owner” means an owner of record, lessor, sublessor or any <br />person, partnership, corporation, family trust, or any other business entity, <br />or any successor in interest thereto, offering for rent or lease any Rental <br />Unit or Mobilehome or Mobilehome Space in a Mobilehome Park in the <br />City and shall include the employee, agent or representative of the <br />Landlord if the agent or representative has the full authority to answer for <br />the Landlord and enter into binding agreements on behalf of the Landlord. <br /> <br />"Mediator” means a person whom the Program Administrator determines <br />meets all of the following criteria: