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EXHIBIT 1 <br />MEMORANDUM <br />To: Michael Garcia, Executive Director - Community Date: <br />Development Agency 09/20/2023 <br />From: Ken Gominsky, Homeless Services Manager <br />Subject: SMART Program Evaluation and Progress Report <br />Annual Review: <br />On October 5, 2021, the City Council approved an amendment to the agreement with CityNet to <br />commence an enhanced street outreach and engagement pilot program to accept non-violent <br />mental health or substance abuse calls for service for individuals experiencing homelessness. <br />This program was established to lessen the city's dependency on law enforcement as first <br />responders to non -criminal homeless related issues. <br />On December 6, 2022 Council approved a new agreement with CityNet for the creation of the Santa <br />Ana Multidisciplinary Street Outreach and Engagement (SMART) Program. The contract allowed for <br />CityNet to respond to reports of non -criminal homeless related issues from January 1, 2023 through <br />December 31, 2023, with the provision for three (3) optional one-year extensions. Staff were directed to <br />return with a progress report on the SMART program before exercising the extension option under the <br />Agreement. <br />To date, CityNet has exceeded it's contracted metrics in every category, except Covid Engagements in <br />Quarter 1. As per the contract, funds were withheld until the desired metric was achieved, cumulatively in <br />Quarter 2. <br />Street <br />Outreach <br />Covid <br />Case <br />Calls <br />Mental <br />Exits <br />Contacts <br />Engagements <br />Management <br />Dispatched <br />Health <br />Assessments <br />2023 <br />First Quarter <br />306 <br />1403 <br />38 <br />457 <br />2878 <br />14 <br />Actual <br />2023 <br />First Quarter <br />150 <br />1312 <br />125 <br />200 <br />1750 <br />10 <br />Goal <br />2023 <br />Second Quarter <br />282 <br />1472 <br />502 <br />451 <br />2925 <br />19 <br />Actual <br />2023 <br />Second <br />150 <br />1312 <br />125 <br />200 <br />1750 <br />10 <br />Quarter <br />Goal <br />2023 <br />Third Quarter <br />320 <br />1209 <br />243 <br />511 <br />2273 <br />45 <br />Actual <br />