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October 16,2023 Santa Ana City Council, As one of the Santa Ana hotel properties that contribute more than $8 MILLIONin Hotel Visitors Tax to want to express my concern regarding the unacceptable levels of crime, drug activity and homeless issues my property is experiencing. Weconsistentlyhave our guest cars broken into leaving their cars with shattered windows and stolen belongings. We have increased our securitypatrols, but continue to have difficultiesmanaging the safety of our guest cars.Wealso, recently had a forklift stolen from our parking lot and itwas driven down McArthurBlvd. Everyday seems to be a battle of homeless people entering our lobby to try to use our lobby restrooms.We have installed locks on these doorsto help keep them away from the hotel, but itis now aninconvenience for our guests.Since the installation of locks on our restrooms, we are now often finding human feces and urine underneath our emergency stairwell exits. Fromtime to time we have homeless people climbing over our pool fenceto bathein our pooland spa. Often times, they are also taking our pool towels and vandalizing our pool area. Tominimize the loss of hotelproperty and in an attempt to keep them away, we have removed towelsfrom our pool area causing more of an inconvenience for our guests. As local businesses, we ask that Santa Ana City Council recognize the issues we are struggling with and make an effort to resolve them by delivering actionable and measurable solutions to help mitigate the economic losses that, not only our property incurs, but the City of Santa Ana incurs due to the loss of Hotel Visitors Tax. We need the City of Santa Ana to work with us to make the areas surrounding ourproperties safer for our associates and guests. Sincerely, Quinn Su General Manager DoubleTree Orange County Airport Doubletree by Hilton Orange County Airport|7 Hutton Centre Drive, Santa Ana, CA 92707