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39 <br />limited or unavailable during periods of peak demand, market volatility, systems upgrades, or <br />maintenance, or for other reasons. <br />8.2 Participant Service Representatives. Participant service representatives will be available <br />via a domestic toll-free number and international toll number to Empower to answer Participant questions <br />and process applicable transactions each Business Day between the hours of 5:00 am and 7:00 pm Pacific <br />Time and on Saturdays between 6:00am and 2:30pm Pacific Time. <br />8.3 Plan Sponsor Access to Recordkeeping System. Plan Sponsor may interface with <br />Empower’s recordkeeping system online via Empower’s Plan Sponsor website to inquire or make changes <br />while administering the Plan. Upon request, Empower representatives will be made available to assist and <br />train employees of Plan Sponsor in properly accessing and processing transactions on the Empower’s Plan <br />Sponsor website. Empower’s Plan Sponsor website will be available consistent with the availability of the <br />automated VRU. <br />8.4 Participant Website <br />8.4.6 Website Use. Empower will, as part of the Services, host, maintain and make <br />certain information available to Plan Sponsor and Participants on a website or websites (the “Website <br />Services”). Plan Sponsor will not use or permit any use of the Website Services (i) in any unlawful or illegal <br />manner; (ii) in any way that could impair the Website Services or any other party's use thereof; or (iii) to <br />distribute, sell, resell, license or transfer any of Plan Sponsor’s rights to access or use the Website Services <br />or make the Website Services available to any third party. Any user credentials, including user identification <br />and passwords, established by Plan Sponsor and its delegates or any Participant (each a “User ID”) is <br />issued to a specific user and may not be shared or used by any individual other than that user. Plan Sponsor <br />will be responsible for the compliance by its users with the applicable terms of this section. Empower may <br />terminate the User ID, or portions thereof, for any user involved in a breach of this section. Plan Sponsor <br />acknowledges that transmissions through the internet are inherently unsecure, that virus protection <br />software, firewalls and other security measures are not foolproof, and that the Website Services and their <br />content are not invulnerable to fraud or hacking. In addition, Plan Sponsor acknowledges that Empower <br />shall from time to time perform scheduled or emergency repairs, maintenance, and disaster recovery testing <br />on the websites, and that such activity, or other circumstances beyond Empower’s reasonable control, may <br />cause the Website Services to be unavailable or delayed. Plan Sponsor agrees that Empower shall not be <br />liable for any such delays or downtime in the Website Services, or for any virus or malicious access to the <br />Website Services by third parties, provided that Empower has implemented and maintained security <br />features with respect to the Website Services that are consistent with the Agreement and commercially <br />reasonable industry standards. <br />8.4.7 Access to Participant Website. Participants will have access via a custom URL <br />www.santaana457.com, to a mobile responsive website to inquire or make certain account changes via the <br />internet. In addition, Participants can download a complimentary Android app and an iOS phone, iPad and <br />Apple Watch app. The Android and Apple Watch apps currently support inquiry-only capabilities while the <br />iOS phone / iPad app supports both inquiry and certain change capabilities. All such apps will be subject <br />to the terms of the Agreement, as related to privacy and data security.