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OverDrive also provides content selectors with ample training documentation at the Resource <br />Center, with videos, PowerPoints and PDFs that cover topics such as: Shopping for Titles in <br />Marketplace, Understanding Lending Models, Curating Digital Collections for Your Library, <br />Managing Marketplace Account Settings, Managing Content Access Levels, Managing Holds, <br />and Marketplace Reports. <br />OverDrive offers all the aforementioned training materials at the OverDrive Resource Center. <br />In addition, OverDrive also has an OverDrive Marketplace User Guide available online at <br />http://company.overdrive.com/files/CR-User-Reference-Guide.pdf. The Marketplace User <br />Guide is easily searchable and answers any questions that staff may have in utilizing the tools in <br />Marketplace, including ordering, reporting, administrative permissions, local content <br />management, curating information, support, and more. <br />Upon request, OverDrive can also coordinate with the library to provide on -site staff or user <br />training sessions with OverDrive trainers. <br />Secondary User Support- OverDrive Front Line Tech Support- is included at no additional cost! <br />OverDrive's Front Line Tech Support replaces the library's primary support obligations, as <br />OverDrive becomes the go -to for direct patron support, as Front Line Tech Support is available <br />24/7, 365 through a designated web form that is created for the library. Whenever a patron <br />requires support and goes to the 'Get support' button on the OverDrive site or app, they will be <br />directed to the link for that library. Also available directly within Libby, patrons can use the <br />Customer Support Form for Libby specific questions through the Feedback tab. This helps <br />library staff free up the time they currently spend responding to any OverDrive-related <br />questions from patrons. <br />OverDrive Help (http://help.overdrive.coml offers patrons immediate assistance with how-to videos, FAgs and tutorials for using the <br />OverDrive service on any device <br />