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their residency without requiring a visit to their library branch. By utilizing a potential new patron's name and mobile phone number, the pilot test system relies on zip code to determine the new patron's service area. When a new patron is added through the Libby app, the patron record is then available to the library for new patron reach out so that they can be set up with a full library card. This service is available for an additional fee of $0.90 per successful patron. Business Plan OverDrive's will have 3-5 individuals who work on this contracted service for Santa Ana Public Library, including Meghan (Collection Development Specialist I) and Sarah (Account Specialist 1) listed above as the primary individuals who work with the library. In addition, Emma Dwyer (Collection Development Analyst), Karen Estrovich (Director of Collection Development), and Leslie Prusinski (Manager, Library Partner Services) may assist in working with Santa Ana Public Library for any needs that may arise with their OverDrive service. Meghan and Sarah visit California at least once a quarter to visit library partners and plan their trips throughout the year around the different areas of the state. During their visits, they typically will plan time for a meeting with the library around major OverDrive updates, a Partner Analysis Review, and any outstanding issues the library may have. For smaller library systems, they will also hold staff and/or user training sessions surrounding Marketplace, the OverDrive app, and Libby. There will be no subcontractors utilized for this service.