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Housing Division Quarterly Report <br />November 7, 2023 <br />Page 6 <br />3 <br />8 <br />3 <br />6 <br />In addition to the progress made towards the long-term implementation of the Rent <br />Stabilization Program, staff has continued to serve the community in the following ways <br />throughout Q1: <br />•Reviewed and made continuous improvements to the layout, content, and forms <br />on the Renter Protections webpage for easier access and understanding. <br />•Created a new webpage for the City’s Rental Registry, which includes helpful <br />resources including a User Guide, FAQs, and video demonstrations. <br />•Fielded calls and emails from the public and provided information, referrals and <br />education to renters and property owners on the City’s Ordinance. <br />•Provided walk-in assistance to answer questions from property owners and <br />assist with the Rental Registry at the Santa Ana WORK Center at 801 W Civic <br />Center Drive, Suite 200, Santa Ana, CA 92701. <br />•Began accepting applications for appointment of the Rental Housing Board. <br />Residents Served: <br />During this quarter, staff and RSG fielded calls from the public and provided information <br />and education to renters and property owners on the Ordinance. A breakdown of the <br />number of inquiries is as follows: <br />Staff also conducted seven (7) workshops for property owners to assist with navigating <br />the Rental Registry: <br />The City regularly distributes important updates and information to Santa Ana residents. <br />During this quarter, staff informed the public of programmatic updates via social media, <br />newsletters, and email distribution lists, reaching a total of 47,180 Santa Ana residents. <br />In previous Quarterly Reports, staff shared a data point titled "Rent Increase and <br />Eviction Notices Received from Landlords". Now that the City's Rental Registry was <br />launched on August 15, 2023, landlords are required to upload their documents in the <br />Month # of Inquiries <br />July 2023 82 <br />August2023 1,708 <br />September 2023 1,837 <br />Total 3,627 <br />Month # of Registrants <br />August 22, 2023 24 <br />August 24, 2023 47 <br />August 31, 2023 103 <br />September 7, 2023 64 <br />September 14, 2023 58 <br />September 21, 2023 59 <br />September 28, 2023 49 <br />Total 404