Laserfiche WebLink
Santa Ana Rental Registry Informational Report <br />November 7, 2023 <br />Page 2 <br />communicate effectively to both landlords and tenants as needed. The Registration Form <br />requests the name, contact information, and preferred language for only the Head of <br />Household or Co -Head of Household such that staff can assist the tenant in their <br />respective language, if it is known by the landlord. If a landlord does not know the <br />preferred language of the tenant, they have the option to select "Unknown." It is important <br />to note that the City is not asking for the names, phone numbers, email addresses, and <br />other contact information for every tenant or occupant in the rental unit, rather only the <br />Head of Household or Co -Head of Household. Information about the tenant's race, <br />ethnicity, or nationality is also not requested in the City's Rental Registry. <br />The City's Rental Registry is maintained by the City's software provider, 3Di Systems <br />(3Di). 3Di's platform is Service Organization Control Type 2 compliant, ensuring <br />security, confidentiality, and privacy of all information submitted. The cloud -based SaaS <br />platform is supported by Amazon Web Services, which offers the ability to encrypt data <br />at rest and in transit, furthering the reliability, security, and technical capabilities of the <br />system. Information entered in the Rental Registry is restricted to authorized users with <br />role -based permissions and is not publicly accessible. 3Di has over 20 years of <br />experience in creating similar platforms for government and community organizations. <br />3Di manages the rental registries for multiple cities throughout California, including the <br />City of Oakland and Los Angeles, and there has never been breach of their data. <br />To assist landlords with registering their rental units, a dedicated e-mail address and Rent <br />Stabilization Helpline are available with staff standing by. Staff have also created a <br />comprehensive webpage with information about the Rental Registry including helpful <br />resources such as a User Guide, FAQs, recorded demonstrations, and a PowerPoint <br />presentation. Staff and computers are also available by appointment at the Santa Ana <br />WORK Center at 801 W Civic Center Drive, Suite 200, Santa Ana, CA 92701. <br />EXHIBIT(S) <br />1. Staff Presentation from October 17, 2023 City Council Meeting <br />2. Frequently Asked Questions — Rental Registry <br />Submitted By: Michael L. Garcia, Executive Director of Community Development <br />Approved By: Steven A. Mendoza, Acting City Manager <br />