My WebLink
|
Help
|
About
|
Sign Out
Home
Browse
Search
Item 24 - Wireless Communications Technology Upgrade
Clerk
>
Agenda Packets / Staff Reports
>
City Council (2004 - Present)
>
2023
>
11/21/2023 Regular
>
Item 24 - Wireless Communications Technology Upgrade
Metadata
Thumbnails
Annotations
Entry Properties
Last modified
11/29/2023 3:39:05 PM
Creation date
11/29/2023 2:19:49 PM
Metadata
Fields
Template:
City Clerk
Doc Type
Agenda Packet
Agency
Information Technology
Item #
24
Date
11/21/2023
There are no annotations on this page.
Document management portal powered by Laserfiche WebLink 9 © 1998-2015
Laserfiche.
All rights reserved.
/
74
PDF
Print
Pages to print
Enter page numbers and/or page ranges separated by commas. For example, 1,3,5-12.
After downloading, print the document using a PDF reader (e.g. Adobe Reader).
View images
View plain text
Statement of Work — City of Santa Ana — High Touch Services <br />v1.4 <br />November 6, 2023 <br />2.4. Knowledge Transfer <br />2.4.1. Customer Knowledge Transfer <br />The following will happen <br />As part of an effort to educate Customer on the deployed configuration, Aruba HTS will provide one (1), <br />knowledge transfer workshop for up to four (4) hours. The workshop will be a single session and will <br />take place while the Aruba HITS engineer is onsite. This workshop is geared towards the engineers that <br />took part in the deployment and configuration process. Topics for the workshop will consist of: <br />• General knowledge turnover/transfer <br />• A review of the configuration <br />• Answering configuration related questions <br />The knowledge transfer workshop will NOT be: <br />• Formal training with printed/bound materials <br />• Held at multiple locations. <br />• Geared toward individuals who have no working knowledge of the deployed Aruba <br />systems/components. <br />2.5. Project Management Activity <br />2.5.1. Aruba Project Management Support Functions <br />Aruba consultants will assist Customer's engineers and project managers in the following areas: <br />1. Managing consultant resources. <br />2. Establishing a resource request and approval process for Customer to request consultant <br />resources. <br />3. Participate in scheduled project review meetings or conference calls, if required. <br />4. Reporting on accrued labor and activity against this SOW. <br />2,5.2. Customer Project Management Support Functions <br />Customer will assign a project sponsor ("Customer's Project Representative") to assist with providing <br />Customer resources and responses in a timely manner where necessary. <br />To facilitate efficient T&M services delivery, the Customer's Project Representative will initiate contact <br />with the Aruba engineer and Aruba Project Manager daily to collect status, assign tasking, and modify <br />tasking as required. <br />
The URL can be used to link to this page
Your browser does not support the video tag.