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<br />Iron Mountain Government Solutions City of Santa Ana Document Storage <br />and Imaging Services <br />Figure 3. Iron Mountain Transportation Security Controls. <br />Standard operating procedures are created by our delivery teams in order to support clearly defined <br />processes that are designed to meet the need for consistent and secure information transport <br />through error reduction and process integrity. Our qualified drivers are trained to follow careful <br />procedures during the loading and transport of all customer material to prevent exposure to risk at <br />any Iron Mountain location. We have instituted a strict loading and unloading process that is <br />supervised by an Iron Mountain employee and ensures vehicle and facility doors are only unlocked <br />and opened during the loading and unloading process. <br />In addition to our team of drivers, record centers are staffed with qualified employees serving in a <br />variety of roles. Prior to the start of employment, Iron Mountain employees are trained on records <br />management procedures and policies to ensure safe-keeping of our customers’ information. Our <br />record centers are led by an Operations Manager or Supervisor who oversees the onsite staff. They <br />participate in regular briefings, support operational tasks, and assist with issue resolution and <br />remediation. We also have a team of Record Center Coordinators to oversee schedules, processes <br />and customer requests. To provide services for the City, some of our team members include: <br />x Jack McMeekin, Operations Manager - 40 x Jose Felix, Operations Manager - 19 years with <br />years with Iron Mountain Iron Mountain <br />x Dustin Kelii, Records Management x Jeff Knaus, Transportation Manager - 27 years <br />Supervisor - 15 years with Iron Mountain with Iron Mountain <br />x Angel Vega, Records Management Supervisor x Bruce Casey, Transportation Coordinator - 41 <br />- 21 years with Iron Mountain years with Iron Mountain <br />x Silverio Alonso, Records Management x Fernando Alvarez, Transportation Coordinator - <br />Supervisor - 7 years with Iron Mountain 18 years with Iron Mountain <br />Background Check Process (Exhibit I, General, item j) <br />Iron Mountain strives to hire and retain the best candidates for all positions. By using stringent pre- <br />employment screening, we ensure our staff are qualified and prepared to serve our customers with <br />integrity. In lieu of the criminal records clearance from the State of California Department of Justice, <br />Iron Mountain will implement our standard background check process which includes the following <br />elements in Figure 4: <br />Figure 4. Iron Mountain’s Background Screening Elements. <br />Use or disclosure of data contained in this page is subject to the restriction on the title page of this submission.8