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CITY OF SANTA ANA <br />Vil. INVOICING FOR TRAINING COURSES <br />A. Proposer shall invoice the City, unless otherwise advised, upon satisfactory receipt of performance <br />of services. <br />B. City will use best efforts to make payments within thirty (30) days following receipt and review of <br />invoice and upon complete satisfactory receipt of performance of services. <br />C. Invoices shall be emailed to: <br />Sgt. Ricardo Diaz <br />Santa Ana Police Department <br />Email: RDiaz(a)santa-ana.org <br />D. City shall notify Proposer of any adjustments required to invoices. <br />E. Invoices shall include, at minimum: <br />• City PO number (if applicable); <br />• Invoice number; <br />• Agreement number; <br />• Remit to address; <br />• Itemized services; <br />• Course description <br />• Pricing as per agreement; <br />• Instructor name; <br />• Number of participants; <br />• Course date(s); and <br />• Shall be accompanied by acceptable proof of delivery. <br />Proposer shall utilize standardized invoices upon request. <br />Vill. ACCOUNT MANAGER / SUPPORT STAFF FOR TRAINING COURSES <br />A. Proposer shall provide a dedicated, competent Account Manager who shall be responsible for the <br />City's account / agreement. The Account Manager shall receive all orders from the City and shall <br />be the primary contact for all issues regarding the Proposer's response to this RFP and any <br />agreement which may arise pursuant to this RFP. <br />B. Proposer shall also provide adequate, competent support staff that shall be able to service the City <br />during the working hours of 7:OOAM — 5:OOPM PST, Monday through Friday. Such representative(s) <br />shall be knowledgeable about the agreement, training offered, and able to identify and resolve <br />quickly any issues included, but not limited to order and invoicing problems. <br />C. Contractor's Account Manager shall be familiar with City requirements and standards and work with <br />the City to ensure that established standards are adhered to. <br />D. Contractor's Account Manager shall keep the City and ASAUA Training & Exercise Program <br />Manager informed of requests from departments. <br />IX QUALIFICATIONS — HOMELAND SECURITY EXERCISE EXPERIENCE <br />23-114A L-380 Fire Training-CA-002 Prev Fire Servies Leadership Training Services Page 22 of 43 <br />