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Exhibit A: Scope of Work <br />2024 Santa Ana Multidisciplinary Response Team (SMART) <br /> <br />City Net – 901 W. Civic Center Drive, Suite 155, Santa Ana, CA 92705 <br />2 <br />months or years and involves establishing a relationship” to connect a client to services (Olivet J, <br />Bassuk E, Elstad E, Kenney R & Jassil L (2010) Outreach and Engagement in Homeless Services: A <br />Review of the Literature. The Open Health Services and Policy Journal, 3, 53-70). Outreach is <br />integrated into the County Coordinated Entry System (CES) and Homeless Management Information <br />System (HMIS) to provide entrance to and service navigation within the Continuum of Care (CoC) and <br />its resources. <br />Engagement <br />Engagement services are activities to locate, identify, and build relationships with homeless <br />neighbors to offer support, intervention, and connections with homeless assistance programs and/or <br />mainstream social services and other housing programs. Specific activities may include: <br />•Conducting an initial assessment of client needs and eligibility <br />•Providing informal crisis counseling <br />•Addressing urgent physical needs, such as providing meals, blankets, clothes, or toiletries <br />•Actively connecting and providing information and referrals to needed services <br />•Making formal referrals into the city and/or CoC shelter and housing system <br />Case Management <br />Case management activities assess housing and service needs and arrange, coordinate and/or <br />monitor the delivery of individualized services. Specific activities include: <br />•Assessment and intake using HMIS <br />•Conducting initial evaluations including verifying and documenting eligibility <br />•Developing/securing/coordinating services <br />•Helping obtain Federal, State, and local benefits <br />•Monitoring and evaluating program participant progress in particular programs <br />•Providing information and referrals to other providers <br />•Developing an individualized housing stabilization plan <br />Supportive Services <br />Once enrolled in Case Management, clients are offered connections to the following supportive <br />services: <br />•Medicaid/Medi-Cal <br />•Women, Infants and Children (WIC) <br />•Food Stamps/Cal-Fresh/EBT <br />•Federal-State Unemployment Insurance Program <br />•Social Security Disability Insurance (SSDI) <br />•Supplemental Security Income (SSI) <br />EXHIBIT 2