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STATE OF CALIFORNIA <br />DEPARTMENT OF GENERAL SERVICES <br />PROCUREMENT DIVISION <br />Contract (Mandatory) 1-23-23-22 A-D & F-G <br />Contract User Instructions, *Supplement 5* <br />TABLE OF CONTENTS <br />1. <br />SCOPE.............................................................................................................................. 4 <br />2. <br />CONTRACT USAGE/RULES............................................................................................4 <br />3. <br />DGS ADMINISTRATIVE FEES.......................................................................................... <br />5 <br />4. <br />SB/DVBE OFF -RAMP PROVISION...................................................................................5 <br />5. <br />PROBLEM RESOLUTION/SUPPLIER PERFORMANCE ................................................. <br />5 <br />6. <br />CONTRACT ITEMS...........................................................................................................6 <br />7. <br />SPECIFICATIONS.............................................................................................................7 <br />8. <br />CUSTOMER SERVICE..................................................................................................... 8 <br />9. <br />PRODUCT SUBSTITUTIONS........................................................................................... 8 <br />10. <br />PURCHASE EXECUTION.................................................................................................9 <br />11. <br />MINIMUM ORDER........................................................................................................... <br />10 <br />12. <br />ORDERING PROCEDURE............................................................................................. <br />10 <br />13. <br />ORDER ACCEPTANCE.................................................................................................. <br />11 <br />14. <br />ORDER ACKNOWLEDMENT.......................................................................................... <br />11 <br />15. <br />DELAYED PRODUCTION REMEDY............................................................................... <br />11 <br />16. <br />DISCONTINUED VEHICLE REMEDY............................................................................. <br />11 <br />17. <br />DELIVERY PROCEDURES............................................................................................. <br />12 <br />18. <br />INSPECTION AND ACCEPTANCE................................................................................. <br />13 <br />19. <br />EMERGENCY/EXPEDITED ORDERS............................................................................ <br />14 <br />20. <br />FREE ON BOARD (F.O.B.) DESTINATION.................................................................... <br />14 <br />21. <br />SHIPPED ORDERS......................................................................................................... <br />14 <br />22. <br />CONTRACT ADMINISTRATION..................................................................................... <br />14 <br />23. <br />RESTOCKING FEES....................................................................................................... <br />15 <br />24. <br />INVOICING...................................................................................................................... <br />16 <br />25. <br />PAYMENT....................................................................................................................... <br />16 <br />26. <br />CALIFORNIA SELLER'S PERMIT................................................................................... <br />17 <br />27. <br />WARRANTY.................................................................................................................... <br />17 <br />28. <br />REPAIR PARTS.............................................................................................................. <br />18 <br />29. <br />RECYCLED CONTENT................................................................................................... <br />18 <br />30. <br />SB/DVBE PARTICIPATION............................................................................................. <br />19 <br />31. <br />ATTACHMENTS..............................................................................................................19 <br />ContracOjtq36WU-4-D & F-G Page ,�S _ 8 1/1 61M214512023* <br />User Instructions <br />