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STATE OF CALIFORNIA <br />DEPARTMENT OF GENERAL SERVICES <br />PROCUREMENT DIVISION <br />Contract (Mandatory) 1-23-23-22 A-D & F-G <br />Contract User Instructions, *Supplement 5* <br />Vehicle color shall be a solar reflective color (white, silver metallic, or gold metallic) per SAM <br />Section 3620.1 (exceptions are listed in the same manual section). <br />8. CUSTOMER SERVICE <br />The Contractors shall provide office and personnel resources for responding to inquiries, <br />including telephone and email coverage weekdays during the hours of 8:00 a.m. - 5:00 <br />p.m., PT. <br />The customer service units shall be staffed with individuals that: <br />Are trained in the requirements of the contract <br />Have the authority to take administrative action to correct problems that may occur <br />The Contractor's customer service unit shall respond to all customer inquiries within two <br />(2) business days of initial contact. <br />Dealer <br />Contract # <br />Contact <br />Phone <br />Email <br />Los Angeles <br />James <br />714-357- <br />Truck Centers, <br />1-23-23-22A <br />Blakely / <br />/ 909- <br />jblakely(a�vvgtruck.com / <br />LLC <br />Ron <br />10- <br />510-4406 <br />rcreighton(a)vvgtruck.com <br />Creighton <br />Riverview <br />Jason <br />916-371- <br />International <br />1-23-23-22B <br />Farrell <br />3110 <br />jasonf(aD- rive rview-trucks.com <br />Trucks, LLC <br />Sacramento <br />1-23-23-22C <br />Dean <br />916-286- <br />dneed ham(a-sacramentotruck.com <br />Truck Center <br />Needham <br />2000 <br />TEC of <br />1-23-23-22D <br />Ashley <br />510-577- <br />aporter(aD-teceguipment.com <br />California, Inc. <br />Porter <br />5512 <br />XOS Services <br />1-22-23-22F <br />*Gunard <br />*816-305- <br />*_gunard.politeRXostrucks.com* <br />Inc. <br />Polite* <br />4450* <br />Western Truck <br />Parts & <br />1-22-23-22G <br />Kirk <br />1-800-533- <br />kirk.gulian(o)-dobbspeterbilt.com <br />Equipment <br />Gulian <br />4278 <br />Company, LLC <br />Note: Ordering agencies are encouraged to have one point of contact for inquiries, <br />quotes, and orders whenever possible. Multiple calls and emails from various requestors <br />for the same information can slow customer service response times. <br />9. PRODUCT SUBSTITUTIONS <br />Under no circumstance are the Contractors permitted to make substitutions with non- <br />contract/unauthorized vehicles without approval of the DGS Contract Administrator (CA). <br />ContracOjt936'&j4-D & F-G Page �8 — 13 1/16/292/45/2023* <br />User Instructions <br />