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Data Ticket, Inc. City of Santa Ana <br />Irvine, CA RFP NO. 21-128 <br />O: 949 752-6937; O: 949 428-7240 Automated Parking Citation and Processing Services <br /> <br /> <br /> <br />Additional, optional pricing has been provided below and on the following pages. <br />Joint/Escrow Banking Services $135.00 per account per month <br /> ($85 +$50 as of January 2023 for Positive Pay) <br />Services for the above-mentioned item include: <br />• Daily deposits of funds to the Agency’s escrow account <br />• Online, real-time reconciliation reports that tie directly to the bank statement <br />• Processing of all credit card chargebacks and Insufficient Funds <br />• Month-end reconciliation of all funds collected <br />• Disbursement of County / State Surcharges at month-end <br />• Payment of Data Ticket’s invoice <br />• Disbursement of the net remittance to the Agency <br />• Scanning of all payments directly to joint bank account daily using remote check deposit <br />• The Agency will be responsible for the purchase of banking supplies, including checks <br />and endorsement stamps; these fees typically run $200.00 per year <br /> <br />Chargebacks and NSF’s $2.50 per issued instance <br />• Data Ticket will process credit card chargebacks and NSFs when notified of each <br />occurrence <br />• Once processed, Data Ticket will send a custom letter to the individual detailing the <br />returned item and the amount due on the citation <br /> <br />Refunds $2.60 per issued instance <br />• Data Ticket will process refunds when notified of each need <br />• In the event the city utilizes Joint Banking, Data Ticket will verify, generate, and send <br />each refund due <br />• Refunds will be issued weekly <br />• Refunds will be sent via 1st Class Mail