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STATE OF CALIFORNIA <br />DEPARTMENT OF GENERAL SERVICES <br />PROCUREMENT DIVISION Contract (Mandatory) 1-23-23-22 A-D & F-G <br />Contract User Instructions, *Supplement 5* <br /> <br />Contract 1-23-23-22 A-D & F-G Page 11 *11/15/2023* <br />User Instructions <br />When using any of the ordering methods specified above, all State departments must <br />conform to proper State procedures. <br /> ORDER ACCEPTANCE <br />The Contractor shall accept orders from any State department or local governmental <br />agency. The Contractor shall not accept purchase documents for this contract that: <br />• Are incomplete; <br />• Are submitted without OFAM approval stamp <br />• Contain non-contract items; or <br />• Contain non-contract terms and conditions. <br />The Contractor must not refuse to accept orders from any State department or local <br />governmental agency for any other reason without written authorization from the CA. <br /> ORDER ACKNOWLEDMENT <br />The Contractor will provide the ordering agencies with an order receipt acknowledgment <br />via e-mail/facsimile within ten (10) calendar days after receipt of an order. The <br />acknowledgement will include: <br />• Ordering Agency Name <br />• Agency Order Number (Purchase Order Number) <br />• Description of Goods <br />• Vehicle Model Year <br />• Total Cost <br />• Date order is placed with manufacturer <br />• Anticipated Delivery Date <br />• Delayed Production Notification (if applicable) <br />• Discontinued Vehicle Notification (if applicable) <br />Contractor shall notify the ordering agency of any delays in production or delays in orders <br />being accepted by the manufacturer for any period of time. Contractor shall provide <br />estimated production start date and delivery date. <br /> DELAYED PRODUCTION REMEDY <br />Upon receipt of order acknowledgment identifying a delay in production or orders not being <br />accepted by the manufacturer, the ordering agencies shall have the following options: <br />• Request back order; or <br />• Cancel the item from the order with no penalty <br /> DISCONTINUED VEHICLE REMEDY <br />Upon receipt of order acknowledgment identifying discontinued items, the ordering agencies <br />shall have the following options: