Item 09 - Homeless Services Quarterly Report for the Period of 10/1/2023 through 12/31/2023

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City of Santa Ana — Quarterly Report EXHIBIT 1 Second Quarter of FY 2023-2024 Emergency Solutions Grant Program The City awards Emergency Solutions Grant program funds annually to non-profit homeless service providers. In this fiscal year, funds are utilized for SAPD street outreach and engagement, a Domestic Violence emergency shelter, to rapidly rehouse homeless individuals and families, and to prevent families/individuals from becoming homeless. During this quarter, organizations have worked diligently to enroll and deliver services to our residents. Quantitative data is shown below. Organization Name Project Name Served Clients (Oct — Dec 2023) Santa Ana Police Department HEART Program 28 Outreach Illumination Foundation Rapid Re -Housing 0 Illumination Foundation Homeless Prevention 3 individuals / 1 household Interval House Domestic Violence 20 Shelter WISE Place Steps to 2 Independence Staff has continued to serve the community in the following ways throughout Q2: • Reviewed and made continuous improvements to the layout, content, and forms on the Homeless Services webpage for easier access and understanding. • Fielded Homeless Hotline calls and emails from the public and provided information, referrals and education to business owners, residents and individuals experiencing homelessness. • As a requirement of State funding, Homeless Services staff held focus groups including individuals experiencing homelessness to provide feedback on bridging the gap in racial and gender equity for homeless programs. • Contracted with two non-profit organizations to address gang prevention and intervention. Quality of Life (QOLT) Selected Summaries • Customer Service Requests were opened and submitted with Caltrans to address homeless hot spots on their properties. Caltrans properties continue to receive complaints from the surrounding businesses and residents. February 6, 2024 Page 5