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CITY OF SANTA ANA Exhibit A RFP NO.: 23-014 CONSUMER CONFIDENCE REPORT (CCR) AND AUXILIARY SERVICES a comprehensive Water Quality Consumer Confidence Report and provide the following auxiliary support services described herein: I. Interactive and web based CCR — (Attachment 4: Additional Provisions, Fee Item #1) • Attend meetings with City Staff to coordinate the content and the format of the web -based WQCCR (Assume two (2), two-hour meetings); • City will provide water quality data (imported, groundwater, etc.) to Consultant; • Archive previous years Water Quality Consumer Confidence Reports; • Prepare workflow procedure in developing Water Quality Consumer Confidence Report's water quality tables and all constituents; • Collect, prepare and edit and format 12 water related articles for the web -based WQCCR; • Supply City -specific graphics, icons, symbols, photos and pictures to be used, for the development of the web -based WQCCR at its various sections such as the PWA Director and Water Manager's message, water conservation, water quality, drought, WQCCR, water capital improvement construction projects, rate notices, Food Oil & Grease (FOG) Management & Control Program, etc.; • Supply other graphics, photos, pictures and other related visual material & effects to support the production of the web -based WQCCR; • Maintain and continuously update the information and facts on the City's web -based WQCCR (Assume four (4) annual updates); • Make available in PDF format for printing the entire WQCCR in English and Spanish; • Final Water Quality Consumer Confidence Report and PDF files will be submitted to City Staff by June 1st of each year. • It is the responsibility of the Consultant to comply with the all the copyright rules and regulations when it pertains to photos, pictures, logos, graphics, drawings, and all written material. II. Strategic Plan - (Attachment 4: Additional Provisions, Fee Item #2) Consultant will create a custom, multi -year Strategic Plan for the City's Water Resources Division that will thoroughly describe strategic goals, core values, priorities, objectives, action steps, and key performance indicators; and will support its implementation. Submitted proposals will need to provide deliverables and implementation schedule. Strategic Assessment: Gather input, feedback evaluate City's existing Strategic Plan to establish a framework for Division's 2023 Strategic Plan. Goals: • Assess current strategic efforts • Gather input from City management, staff, stakeholders • Evaluate existing directive/documents • Determine Division's needs • Identify opportunities for accomplishing goals • Establish direction for workshops • Create groundwork for strategic plan development City of Santa Ana RFP 23-014 Consumer Confidence Report (CCR) and Auxiliary Services Page 14