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CITY OF SANTA ANA Scheduling of Work 1. The Contractor shall provide IPM/organic/synthetic pest control maintenance between the hours of 6:00 a.m. and 6:00 p.m., Monday through Friday. The schedule may be modified only with the Director's Representative consent. Landscape/grounds maintenance that generates excess noise can begin at 8:00 am. 2. The Contractor shall establish schedules of "routine work" to be followed in the performance of this contract. In addition to the Contractor submitting the Monthly Park Maintenance Inspector's Inspection Schedule and other required monthly reports, the Contractor shall submit weekly schedules listing the work tasks, crew performing the task, and the projected hours to complete the task. The schedules shall be emailed to Director's Representative by Thursday at 4:00pm for the upcoming week. Any changes in scheduling shall be reported in writing 48 hours before the proposed change and must be approved by the Director's Representative. The schedule shall include days of the week and what person/crew will be performing specific work in accordance with the specification. 3. Local Office - The Contractor shall maintain a physical office within the 714 area code (local office). The local office shall be open Monday through Friday 8:00 a.m. to 5:00 p.m. with a company representative present at all times. Answering services or mobile telephones will not be considered a local office. 4. Emergency Response — The Contractor shall have an emergency "Stand-by" staff person assigned to respond to urgent calls after hours. The Contractor shall have the capability to answer calls immediately and respond to after-hours service within one (1) hour from the time the call is made. Extra Work or Outside the Scope of Work 1. Damage or malfunction to site amenities, plant material or irrigation system equipment by any of the following may be considered outside the scope of this Agreement unless otherwise specified herein: a. Acts of God b. Civil Disorder c. Vehicle Collision (excluding Contractor and its employees and subs) d. Excavation or Re -surfacing of the Street e. Power Failures f. Underground Wiring Damage g. Extra Work Requested by the Director's Representative 2. Contractor will not be considered responsible for replacement. Contractor must prove to the satisfaction of Director's Representative that one of the above occurred in order to be excused from performing under the Agreement. Extra Work or Outside the Scope of Work -Damage (a.k.a. Extra Work) 1. Shall be compensated at the following percentages: Labor - 25% above prevailing wage RFP 23-151 City of Santa Ana Page 26 of 99