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INSURANCE ON FILE WORK MAY PROCEED UNTIL INSURANCE EXPIRES N-2024-069 CITY CLERK DATE: AGREEMENT WITH TECHNOLOGY UNLIMITED, INC. TO PROVIDE REMITTANCE PROCESSING SOFTWARE AND (Q .dub ati� HARDWARE SUPPORT AND MAINTENANCE THIS AGREEMENT is made and entered into on this 18T day March, 2024 by and between Technology Unlimited, Inc. which will do business in California as TUI Financial Systems ("Consultant"), and the City of Santa Ana, a charter city and municipal corporation organized and N existing under the Constitution and laws of the State of California ("City"). City and Consultant 0o shall hereinafter be referred to singularly as "Party" and collectively as "Parties." w RECITALS A. The City desires to retain a Consultant having special skill and knowledge to provide on - site software and hardware support and maintenance services for mail remittance processing software and hardware at City Hall Treasury Services. B. Consultant represents that it is able and willing to provide such services to the City. C. In undertaking the performance of this Agreement, Consultant represents that it is knowledgeable in its field and that any services performed by Consultant under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the Parties agree as follows: 1. SCOPE OF SERVICES a. Consultant shall perform during the term of this Agreement, the tasks and obligations including all labor, materials, tools, equipment, and incidental customary work required to fully and adequately complete the services described and set forth in Exhibit A, attached hereto and incorporated by reference. b. During the term of this Agreement, City may provide to Consultant one or more written work orders, change orders, delivery tickets, or other instruments, requests or established procedures with Consultant, which shall act to require Consultant to supply or perform those services. Each request, regardless of form, shall be deemed a work/change order governed by and subject to the terms and conditions of this Agreement if the services provided are consistent with the scope and intent of the Parties to utilize services consistent with those provided in Exhibit A. c. Any work/change order that contains any terms contrary to those within this Agreement shall be void, unless City and Consultant have expressly agreed in a writing, requiring approval by the City Manager and the City Attorney's office. Consultant agrees and understands that substantive changes to the terms of the Agreement are also subject to approval by the City Council. Page 1 of 14