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EXHIBIT <br /> CITY OF SANTA ANA <br /> EXHIBIT A: SCOPE OF SERVICES <br /> A. BACKGROUND <br /> Uniforms, equipment and alterations services are required by the City of Santa Ana Police Department for <br /> approximately 400 employees working in the Patrol, Traffic, Investigations, SWAT, Reserves, <br /> Communications, Community Services, CSI, Animal Services, Jail, and Administration Divisions. <br /> B. SPECIFICATIONS <br /> 1. Uniforms and Equipment <br /> Description of Goods to be Purchased — See Attachment B for a detailed listing of uniforms and <br /> equipment to be provided. Uniform and equipment orders shall be completed within a two (2) week <br /> turnaround time. <br /> 2. Location and Hours <br /> Vendors must provide a full retail location no further than 30 miles from the City of Santa Ana Police <br /> Department. Vendors that maintain a retail location within 15 miles of the Santa Ana Police Department <br /> will be given additional consideration. Please provide list of locations. <br /> The store must be open a minimum of 6 days a week from at least 8:00 a.m. — 5:00 p.m., Monday- <br /> Friday, and 8:00 a.m. — 12:00 p.m. on Saturday. Wait times during personnel store visits shall be <br /> reasonable as deemed by the City. <br /> 3. Samples <br /> Upon request, vendor shall supply within 7 days, samples of all uniform items for inspection and <br /> approval prior to contract award. During the term of the contract, if any items listed in Attachment B are <br /> discontinued, the vendor is responsible for notifying the CDC Supervisor and providing samples of a <br /> comparable substitute for inspection and approval. No substitutions will be authorized without prior <br /> approval from the CDC Supervisor. No costs will be incurred due to substitutions being issued without <br /> prior approval. <br /> 4. Services <br /> Successful vendor(s) must agree to provide the following services: <br /> Initial tailoring to include any necessary alterations to provide a professional fit. Tailoring shall be <br /> completed within five (5) working days of fitting for all standard alterations and (15) working days for <br /> non-standard alterations. All alterations will be stitched and bound to match the manufacturer's quality <br /> and color of thread. Vendors are required to submit pricing for the alterations described. Proposers <br /> shall specify whether charges are included in the original item price or are separate charges. Any <br /> pricing not provided shall be assumed to be included in the purchase price. <br /> Alterations must be completed at the retail site. <br /> All uniform articles are to be processed in such a manner to render the finished product professional in <br /> appearance. This shall be completed on first visit and shall not require numerous alteration repairs. <br /> Send representative(s) to Santa Ana Police Department in cases where five or more employees are in <br /> need of being fitted for body armor. <br /> RFP No. 19-104 Police Department Uniforms and Equipment <br /> Page 16 <br />