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CITY OF SANTA ANA <br />EXHIBIT I <br />SCOPE OF SERVICES <br />Contractor shall perform services as set forth below. <br />A. GENERAL CONTRACTOR REQUIREMENTS <br />Routine and emergency services include, but are not limited to the following: <br />1. Establish and maintain a schedule for Contractor to be on Zoo grounds, including a <br />minimum of one, eight -hour day, preferably Wednesday, per week in order to successfully <br />implement and perform the Zoo's Program of Care. <br />2. Maintain availability on a seven-day per week, twenty -four -hour -per day basis to perform <br />emergency veterinary services. <br />3. Arrive to Zoo promptly in response to notification of need for emergency services (defined <br />as a situation in which an animal is sick or injured and in need of immediate treatment in <br />order to relieve pain or sustain life). <br />4. Coordinate with City staff to establish a schedule of physical and visual wellness exams. <br />5. Meet and plan with animal care staff in advance of routine immobilization of animals. <br />6. Practice effective written and oral communication including clearly, compassionately, and <br />respectfully engaging in discussion, and preventing and resolving conflict with a diverse <br />staff in a team setting. <br />7. Support the Animal Wellbeing Program by contributing to annual assessments. <br />8. Perform routine and emergency consultations, as needed, with City personnel. <br />9. Perform tasks for blood tests and parasite checks. <br />10. Monitor the effect of prescribed treatments. <br />11. Establish and maintain procedures for disease containment, quarantine, parasite control, <br />vaccination programs, and tuberculin testing. <br />12. Perform periodic reviews of dietary and husbandry techniques. <br />13. Remain up-to-date and well -versed in flight or fight signals and capture/restraint <br />techniques for exotic animals in order to perform all examinations and treatments safely <br />and in keeping with industry practices. <br />14. Perform administration of all appropriate medications. <br />15. Conduct fecal examinations at least annually on all individuals or groups in the Zoo <br />population and more frequently on those groups recognized to be most susceptible to <br />facilitate the detection and treatment of parasites before clinical signs appear. <br />RFP 23-183 City of Santa Ana Page 18 of 35 <br />