Item 37 - Agreement with The Critter Care Center, Inc

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Narrative Explanation of cost Increase It is the intention of The Critter Care Center to meet the needs of The Santa Ana Zoo in every way possible and work toward the benefit of all parties involved. As costs in our industry have increased naturally, we must increase our contract prices accordingly to maintain the quality of our patient care. The changes proposed in the cost Proposal pricing reflect these changes in our operating costs. As represented here annual Veterinarian salaries have increased significantly since 2020 as illustrated by Indeed job statistics the average annual salary of a single Veterinarian in California is currently at around $132,193 (https://www.indeed.com/career/veterinarian/SalaCies/CA), when we are offering a veterinary team at a base price under $125,000 we feel this to be a fair increase. Our services in the past (and planned future) also have included as needed consultation available 7 days a week via phone and text message to maintain the quality of animal care and address any issues that arise outside of the given on - site vet day. Suggested Amendments to Contract In the pursuit of the most appropriate contract terms we suggest the following: 1. Adjusting Cost Proposal Pricing to indicate hourly fees for emergency services. 2. Adding technician only urgent care fee for urgent services on zoo grounds where a Doctor is not required to be present (but will be supervising remotely), this would help reduce the cost to The Santa Ana Zoo, The proposed fee would be $243/hr as opposed to the full on site (at the zoo) emergency fee of $411.65/hr. 3. We would also be willing to offer a second weekly on site vet day. This would be useful for follow ups on ongoing cases that were seen on the primary day. This would aid in patient care and ensure treatments are going as planned and necessary adjustments are made in a more timely fashion.