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S r T n i u So Mr. Frank Arroyo City of Santa Ana Parks, Recreation and Community Services Agency 20 Civic Center Plaza, 2nd Floor, Room 273 Santa Ana, CA 92701 Re: Cover Letter of Interest — Food and Beverage Concessions No.: 23-040 Greetings Mr. Arroyo, We are excited to submit our proposal to continue as your food service partner at Santa Ana Zoo. We believe that with your emphasis on conservation and wellness, our offerings align with the Zoo's mission, values, and future With five years of working side -by -side with Santa Ana Zoo, Bean Sprouts truly understands your seasonality, your business model, the multiple audiences you serve, and the importance of your visitor experience. With a menu that includes sandwiches, salads, pizzas, and an organic espresso bar alongside our Imaginibbles kids' menu (which won Best Kids' Meal in the U.S), we will continue to provide a top-notch dining experience for the Santa Ana Zoo guests. As requested, Bean Sprouts is willing to expand our offerings to include (preferably locally -sourced) alcoholic beverages. Even though COVID greatly affected both of our organizations and zoo visitorship has been under the projected 340,000 the past years, we've remained a solid and positive partner. Not only did we initially invest more than $200,000 and brought the space up to code/ADA compliance, we've maintained an amazing relationship with the team, engaging in nearly every opportunity to collaborate. Your visitors have been delighted with Bean Sprouts' offerings. Our consistent capture rate is significantly higher than the past concession vendor and 75% higher than the industry standard for zoo concessions. Our recently refreshed menu offers more diverse cultural options, even lower price points with our new "make it a meal" program, and items your visitors asked for, like soft serve and plant -based protein. Part of Bean Sprouts' success at Santa Ana Zoo is due to our exceptional Bean Sprouts team, with our current manager at Santa Ana Zoo since our 2018 opening (and with our company for more than 8 years). In addition, our training headquarters and many of our key executives are located within a short driving distance of Santa Ana Zoo.