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3/13/24, 8 00 AM Santa Ana Housing Authority Annual Plan Survey FY 2024 2025 <br />https //www surveymonkey com/r/VC9NPDD 6/10 <br />*6.What recommendations do you have to change or improve our Operatio <br />ns and Management? Ideas may include but are not limited to: <br />Streamlined Processes: Implement streamlined application and recertifi <br />cation processes to reduce administrative burdens for both program pa <br />rticipants and staff. Utilize technology solutions, such as online portals, <br />to facilitate easier access to information and submissions. <br />Enhanced Communication: Improve communication channels between <br />program administrators, landlords, and participants to ensure timely di <br />ssemination of information, address concerns, and provide support as n <br />eeded. Regular updates on program changes, resources, and opportunit <br />ies can help foster transparency and trust. <br />Landlord Engagement and Recruitment: Develop strategies to increase <br />landlord participation in the program, such as offering incentives, provi <br />ding training on program requirements and benefits, and establishing cl <br />ear lines of communication for landlord inquiries and concerns. Buildin <br />g strong relationships with landlords can expand housing options for pa <br />rticipants and promote program sustainability. <br />Quality Assurance and Inspections: Enhance quality assurance measure <br />s by conducting regular inspections of rental units to ensure complianc <br />e with housing quality standards. Implement efficient scheduling and re <br />porting systems to monitor inspection results and address any issues p <br />romptly, maintaining the safety and habitability of housing units. <br />Case Management and Support Services: Offer comprehensive case ma <br />nagement and support services to assist participants in achieving indep <br />endence and self-sufficiency. Provide access to resources such as job tr <br />aining, education, childcare, healthcare, and financial literacy programs <br />to address the underlying needs of program participants. <br />Community Partnerships and Collaboration: Foster partnerships with lo <br />cal organizations and community stakeholders to leverage resources, c <br />oordinate services, and address systemic barriers to affordable housin <br />g. <br />0 of 10 answered <br />EXHIBIT 1