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3/13/24, 7 58AM SurveyMonkey Analyze Santa Ana Housing Authority Annual Plan Survey FY 2024 2025 ... -.. -o-·"-"--· ·---,--,---· ---·. ·--------·--,---· -·-·,---· ·-- <br />independence and self-sufficiency. Provide access to resc <br />training, education, childcare, healthcare, and financial li <br />address the underlying needs of program participants.Co <br />Partnerships and Collaboration: Foster partnerships with <br />and community stakeholders to leverage resources, coor, <br />address systemic barriers to affordable housing. <br />Answered: 19 Skipped: O <br />RESPONSES (19) &J WORD CLOUD &J TAGS (0) <br />Newl eee Introducing Sentiment Analysis <br />Detect the feeling and sentiment behind written responses. <br />[ watch a demo <br />Q Search Responses <br />Q7 <br />Showing 19 responses <br />Since Covld It been more and nore difficult to reach case managers which Is not their fault. Mayb <br />customer service people thagt could monitor phones and in person meetings with HUD staff <br />2/28/2024 11 :38 PM View re, <br />rent determination proeess is very messy and rent Is not always timely <br />2/27/2024 01:54 PM View re, <br />I wish that It wasn't such a high turnover rate, I've had over 6 workers In less than 4 years. It's ve <br />new case worker, especiaUy when I'm doing my part It actuaUy gives me anxiety sometimes think <br />the correct person. Please try to figure out how to keep a case worker on for longer than 6 montt <br />transfer all Info to the next case worker so It doesn't look like we weren't In compliance. <br />2/12/2024 06:04 PM View re, <br />Better Quality service <br />What recommendations do you have to change or imprO\ <br />Sufficiency Program? Ideas may include but are not limit <br />Setting: Customize goal-setting sessions for participants <br />needs, strengths, and aspirations. Provide personalized s <br />resources to help participants develop and achieve their <br />goals, such as education and job training programs, finan <br />workshops, and career counseling services.Expanded Ser <br />Expand the range of supportive services available to FSS <br />partnering with local organizations, employers, educatior <br />service providers. Offer access to childcare assistance, tr. <br />vouchers, healthcare services, mental health counseling, <br />abuse treatment programs to address barriers to self-suf <br />Case Management: Implement a comprehensive case ma <br />that includes regular assessments, progress mon· ,.._ ing,; <br />community resources. Assign dedicated case ma .. u5ers t <br />support, guidance, and advocacy for participants as they . . . . . <br />https 1/www surveymonkey com/analyze/tTiTEWRNc 2FsVtRlcMLJcRZqBGnbxaEBFThglSY9u 2F84 3D 719 <br />EXHIBIT 1