PITNEY BOWES PRESORT SERVICES, LLC (2)

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EXHIBIT A STATEMENT OF WORK #1 FIRST CLASS MAIL This Statement of Work ("SOW") is entered into as of February 1, 2024 ("Effective Date"), pursuant to the Master Services Agreement (the "Agreement") dated February 1, 2024, between City of Santa Ana ("Client") and Pitney Bowes Presort Services, LLC ("PBPS"), the terms of such Agreement being incorporated herein by this reference, and governing this SOW for First Class® Mail services. 1. Services Provided By PBPS. 1.1 PBPS will pick up the Client's prepared mail at Client's designated address(es) as specified on Schedule 1.0, barcode (if not pre-bareoded by Client), sort and submit said trail to the United States Postal Service® ("USPS"). Provided that the mail is prepared by Client according to the Mail Specifications (as defined below) and is made available for pick up by PBPS on or before the pickup times specified on, or mutually agreed as permitted by, Schedule 1.0, the mail shall be submitted to the USPS on the same USPS business day ("Same Day") or the following USPS business day ("Next Day") as specified on Schedule 1.0. Client agrees that, as permitted by the USPS, PBPS may move Client's mail from one PBPS operating center to another PBPS operating center. 1.2 Additional locations or distinct mailstreams may be added to the SOW upon the mutual written consent of the parties and reflected in an amendment to this SOW updating an existing Schedule or assigning the new locations or tmailstreams to the next sequential Schedule subset number (e.g., x.1, x.2, etc.). Any reference in this SOW to Schedule 1.0, 2.0, 3.0, etc., will apply to all Schedules for all locations regardless of the Schedule subset number. Pricing for additional locations may be adjusted based upon voltumes, type and quality of mail, distance from the PBPS operating center, local market conditions, and other applicable factors as agreed by the parties. 2. Onantity of Mail. 2.1 Client will provide the approximate number of pieces of mail for pick up and processing as specified on Schedule 1.0, but not less than all of the presort compatible mail produced at the facility. 2.2 Client will provide PBPS with production volume forecasts on a weekly basis. Failure to provide timely forecasts on at least a weekly basis, or providing materially inaccurate forecasted volume, may impact the agreed upon processing schedule. 3. Fees For Automated Presort Services. For First -Class automated presort services provided by PBPS, Client shall pay the fees specified on Schedule 2.0. 4. Fees For Other Services. For other services provided by PBPS, Client shall pay the fees specified on Schedule 3.0. 5. Postage Payment. If Client uses permit mail, pre -meters mail at the 5 digit automation rate or regularly requires PBPS to meter mail on Client's behalf, Client will maintain a postage deposit or otherwise pay for such postage in advance of processing. The method and amount of such deposit or advance payment is set forth on Schedule 4.0. 6. Mail Snecifications. Client's mail shall meet all USPS requirements for automation compatible mail as set forth in the Domestic Mail Manual ("DMM') and its attendant documentation applicable to each type of trail submitted and the requirements set forth in this paragraph 6 ("Mail Specifications"). 6.1 Presentation: 6.1.1. Client's mail shall be submitted to PBPS upright in trays with all envelopes facing in the same direction, properly addressed and sealed. If Client's snail is (i) pre -metered, it shall be affixed with the correct postage rate, the correct date and appropriate "pre-sorted" notations; (ii) permit imprinted, it shall be separated and presented by the correct weight and affixed with the appropriate "pre-sorted" and indicia imprint and a return address; (iii) pre -canceled stamp, it shall be affixed with a pre -canceled stamp and show a return address. 6.1.2. Client shall complete and sign pickup slips, using the electronic pickup slip format, at each location indicating the number of trays and/or pieces of mail to be processed by PBPS. If Client pre -meters its mail, Client shall provide PBPS with its current license numbers, and notify PBPS within five (5) business days of any changes. 6.1.3. Client agrees to promptly execute or produce all PBPS or USPS documents to meet requirements of the USPS. Client further agrees to make appropriate changes in the way Client addresses and handles its mail as reasonably requested by PBPS and as required by the USPS. 6.2 Barcode Requirements: Page 6 of 15 Proprietary and Confidential Information PBPS Contract Management —Oct 2023