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PATTY TSO-LUI <br />OBJECTIVE: To seek a staff service manager supervisory position where I can apply analytical <br />and fine management skills. <br />STRENGTHS AND SKILLS: <br />•Extensive experience in working with people with disabilities. <br />•Good decision making and conflict management. <br />•Great management and leadership. <br />•Good customer service and problem solving. <br />EXPERIENCE: <br /> 9/19/22-present DEPAMENT OF REHABILITATION-Anaheim, CA <br /> STAFF SERVICES MANAGER II <br />•Plan, directs, coordinate an entire district operation. <br />•Participate in hiring decision for all district staff. <br />•Develop and implement district strategic plan. <br />•Review, monitor cooperative programs and administrative contracts. <br />4/2015 – 9/16/22 DEPARTMENT OF REHABILITATION – Anaheim, CA <br />STAFF SERVICES MANAGER I <br />•Provide direct supervision and support to the VRMOD Team. <br />•Approve casework and conduct caseload review. <br />•Complete performance reviews and hiring staff. <br /> 1/2009 – 4/2015 MOBILITY EVALUATION PROGRAM – Bell, CA <br />PROGRAM ADMINISTRATOR <br />•Managed and monitored all MEP staff and program performance. <br />•Oversaw the inventory and disposition of surplus state-owned vehicles. <br />•Administered MEP contracts and inter-agency agreements. <br />8/2000 – 12/2008 DEPARTMENT OF REHABILITATION – Anaheim, CA <br />REHABILITATION SUPERVISOR <br />•Provided on-going casework supervision. <br />•Conducted quarterly work service meetings with community partners. <br />•Served as supervisor liaison contact with contract vendors. <br />12/1995 – 8/2000 DEPARTMENT OF REHABILITATION – Upland, CA <br />SENIOR REHABILITATION COUNSELOR <br />•Maintained caseload of more complex and challenging cases. <br />•Provided training and consultations to other counselors. <br />•Participated in district training committee and district SOD review team. <br />EDUCATION: <br />6/1995 Cal State University-Los Angeles – Los Angeles, CA <br />M.S. IN REHABILITATION COUNSELING <br />8/1988 Cal State University-Los Angeles – Los Angeles, CA <br />B.S. IN REHABILITATION COUNSELING <br />EXHIBIT 2