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<br />May 7, 2024 <br />Page 4 <br /> <br />City of Santa Ana – Quarterly Report <br />Third Quarter of FY 2023-2024 <br />JANUARY1, 2024 – MARCH 31, 2024 <br /> <br />SMART Outreach <br />The SMART program provides outreach and engagement teams, seven (7) days a week <br />to address non-emergency outreach focused on providing services, addressing mental <br />health, connecting clients to shelter and housing and helping people out of homelessness. <br />Outreach Contacts 1,564 <br />Case Management 1,474 <br />Street Exits 303 <br />Calls Dispatched 2,040 <br />Housed 12 <br />Jail Release Program – SMART <br />Recognizing the gap in our system to assist individuals being released from the City’s jail <br />to the streets, the new Jail Release Program was created. Upon request from the City’s <br />Jail, City Net’s case managers meet with homeless neighbors at the jail upon exit to <br />develop a plan that will include services aimed to end the individual’s homelessness. <br />Total referrals for the Jail Release Program: 41 <br />Total number of clients that refused services during the intake processing: 40 <br /> <br />SMART <br />Jail Release Outreach <br />Served Clients <br />(January - March 2024) <br />Accepted Service 1 <br />Mental Health 1 <br />Substance Abuse Services 0 <br />Shelter Follow-Up/ Call Back 0 <br />Housing Services Referral 0 <br />Taken to Shelter 0 <br />Reconnection/Diversion Services 0 <br />Other 0 <br /> <br /> <br /> <br />EXHIBIT 1