| City of Santa Ana Emergency Operations Plan 
<br />Part I Basic Plan 
<br />2.1.4.5 Homeless Population 
<br />The 2019 Orange County Point -In -Time Count and Survey identified 6,860 individuals experiencing 
<br />homelessness in Orange County. With the City of Santa Ana's role as "downtown Orange County", and with 
<br />many agencies located in or providing services in Santa Ana, many individuals experiencing homelessness travel 
<br />to or remain in the City. The 2019 Point -in -Time Count identified 1,769 individuals in the City of Santa Ana, 
<br />with 939 staying in shelters and 830 living without shelter throughout the City in various parks, public rights -of - 
<br />way, and commercial areas. 
<br />2.1.5 City Government and Services 
<br />The City of Santa Ana maintains a Council -Manager form of government, which provides the legislative function 
<br />and political leadership in the form of a City Council and managerial direction in the form of a City Manager. 
<br />The City Council is made up of a Mayor and six Council Members, for a total of seven members. These positions 
<br />are elected by Santa Ana voters, with elections held every two years. The offices of Mayor and City Council are 
<br />non -partisan. The City Council hires and oversees the City Manager, City Attorney and City Clerk. The City 
<br />Manager serves as a full-time chief executive and acts as the City Council's chief advisor, oversees City Staff, 
<br />prepares the budget, and implements the policies and programs of the City Council. 
<br />Santa Ana is a full -service city, with most public or government services provided by the City, but it does contract 
<br />or partner with other governmental agencies or private vendors for some services. 
<br />2.1.5.1 Direct City Services 
<br />Services provided directly by City departments and staff include: 
<br />• City Manager's Office: City management and administration, implementation of City Council policy, and 
<br />public communications 
<br />• City Attorney's Office: Legal counsel and policy development 
<br />• City Clerk: Administration of elections and the legislative process, public records management 
<br />• Community Development: Economic development, job training, affordable housing, neighborhood initiatives 
<br />and downtown development 
<br />• Finance and Management: Purchasing, budget and accounting, payroll, business licensing, revenue collection 
<br />• Human Resources: Hiring and employment services, benefits, training, risk management 
<br />• Information Technology: Operation of computer, network, data and telephone systems 
<br />• Library Services: Operate two City library facilities, including hard copy and online services. 
<br />• Parks, Recreation and Community Services: Operation and maintenance of parks, community centers and 
<br />zoo; recreation activities, special event management, senior services 
<br />• Planning and Building: Land use planning, development services, code enforcement, building safety 
<br />inspections and permits, and neighborhood outreach 
<br />• Police Department: Law enforcement and criminal investigation, traffic safety, 911 dispatch, homeland 
<br />security and emergency management, animal control, and jail operations 
<br />• Public Works: Street construction/maintenance, storm drains/sewers; traffic and transportation management, 
<br />engineering services, water supply and wastewater, refuse and recycling, and City facilities and fleet 
<br />management 
<br />2.1.5.2 Private Vendor Services 
<br />The City contracts with vendors to supplement City services. These primarily include maintenance of streets, 
<br />streetlights and traffic signals; solid waste (trash removal) and recycling; park and landscape maintenance; parking 
<br />enforcement; security services; and information technology support. 
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