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aCITY OF SANTA ANA <br />• Remit to address; <br />• Itemized services; <br />• Course description <br />• Pricing as per agreement; <br />• Instructor name; <br />• Number of participants; <br />• Course date(s); and <br />• Shall be accompanied by acceptable proof of delivery. <br />F. Proposer shall utilize standardized invoices upon request. <br />Vill. ACCOUNT MANAGER / SUPPORT STAFF FOR TRAINING COURSES <br />A. Proposer shall provide a dedicated, competent Account Manager who shall be responsible for the <br />City's account / agreement. The Account Manager shall receive all orders from the City and shall <br />be the primary contact for all issues regarding the Proposer's response to this RFP and any <br />agreement which may arise pursuant to this RFP. <br />B. Proposer shall also provide adequate, competent support staff that shall be able to service the City <br />during the working hours of 7:OOAM — 5:OOPM PST, Monday through Friday. Such representative(s) <br />shall be knowledgeable about the agreement, training offered, and able to identify and resolve <br />quickly any issues included, but not limited to order and invoicing problems. <br />C. Contractor's Account Manager shall be familiar with City requirements and standards and work with <br />the City to ensure that established standards are adhered to. <br />D. Contractor's Account Manager shall keep the City and ASAUA Training & Exercise Program <br />Manager informed of requests from departments. <br />IX. QUALIFICATIONS — HOMELAND SECURITY EXERCISE EXPERIENCE <br />• Proposer should be experienced and proficient in the design and delivery of relevant homeland <br />security training and/or exercise as it pertains to the aforementioned course and in accordance with <br />HEESP guidelines. <br />23-113A 0-305 USFA Type-3 Incident Management Team Training Services Page 22 of 42 <br />