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Elite Charter <br />7111 Garden Grove Blvd <br />Garden Grove, CA <br />Timothy Pagano, Deputy Director of Parks, Recreation & Community Services <br />City of Santa Ana — Parks, Recreation & Community Services <br />20 Civic Center Plaza Santa Ana, CA 92701 <br />Dear Prospective Client, <br />Thank you for the opportunity to bid on this RFP. This letter is to give an insight into the standards and <br />practices that we have in place to ensure your safety and comfort while in our hands. We believe that in <br />order to ensure each trip is a total success there must be "a million things done right" but we strive for a <br />million and one! From the time you email or call to book your transportation until you are delivered to <br />your destination it is our belief that you will be treated to service and accommodations that are first <br />class and second to none. <br />We are growing at Elite with our contracted work and with that comes experience. Though we as a <br />company have been around for many years it has been more on the retail side. We started to expand <br />our shuttle services; and grew into the SPAB sector which has been very rewarding. We now are thriving <br />with our contracted districts and expanding as we grow. <br />I will dedicate my time and knowledge to making the needs of the City of Santa Ana a priority. I have <br />worked in charter transportation for close to 16 years. I come from the San Francisco Bay area where I <br />have implemented many commuter shuttle routes for large tech companies, airport shuttle routes that <br />run for 20 hours a day with multiple hotel pick-ups and intercampus shuttles for UCSF. My goal was to <br />bring my logistics management experience to Elite and help grow the company and we are succeeding in <br />regard to that challenge. <br />I have used many GPS platforms before and even used passenger ridership tracking software in the past. <br />Currently we have Azuga in all our buses. <br />Our fleet is well taken care of, and our charter buses are all 2018 or newer with impeccable <br />maintenance records. <br />We look forward to serving you. Please do not hesitate to give us a call should you have any questions <br />regarding the information herein. <br />Sincerely <br />Cenk Ozkay <br />City Council 8 — 70 6/18/2024 <br />