NS-3065 - Amending Article II of Chapter 16, Article XII of Chapter 18, and Article II of Chapter 39 of Municipal Code

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Section 7. Section 39-20 of Article 11 (Water) of Chapter 39 (Water and Sewers) of the Santa Ana Municipal Code is hereby amended to read as follows (additions are underlined and deletions are stricken): Sec. 39-20. Payment of water bills and penalties; municipal utility services account/billing statement. (a) ®ate payment due. Water commodity consumption charges, and related water service charges (including any fire line charges), and other fees and penalties shall be stated as part of a municipal utility services account/billing statement along with refuse related charges as established pursuant to section 16- 38, sanitation related charges as established pursuant to section 18-601 et seq., sewerage related charges as established pursuant to section 39.55.1 et seq., and all above related corresponding associated penalties, and are due and payable to the department of finance on the due date which is en� h� ® nf nr1zQ®nt:::1+;n11 ten% fourteen (14) days from the billing statement date except that when the 301-14th day falls on a weekend, city holiday, or city hall closure day, such bills shall be due on the next following city business day. Any charge for water supplied to any customer, or any related charges or fees (including fire line charges), together with any refuse service, sanitation service, sewerage service charges, fees, or penalties due to the city from such customer, or due from any person who has applied for water service, as herein provided for, shall be added to any billing being currently rendered to such person, and the same shall become a part of hi-s their current municipal utility services account/billing statement for water service and subject to all of the provisions of this chapter. Partial payments made upon municipal utility services account/billing statements shall be applied in the following order: (1) Refuse service related charges, (2) Sanitation related charges, (3) Sewerage service related charges, (4) Water service commodity consumption charges and related charges (including fire line service charges) and fees established pursuant to section 39-19, and (5) Corresponding penalties and fees as provided respectively under sections 16-38(c), 18-603(b), 39-55.2(a), and 39-20(d). (b) Failure of meter to register correctly. If a meter fails to register during any period, or is known to have registered inaccurately, the customer shall be charged for a seasonally adjusted average daily consumption for a period of similar duration determined when the meter was registering accurately. (c) Meter reread and meter investigation. When a meter box is inaccessible at the time the routine meter read was attempted by the city or when consumption occurs in connection with a previously turned off meter, or when a customer requests that the city verify the accuracy of the read as shown on the bill, the customer shall be charged a "special investigation/meter reread fee" as established by resolution of the city council for sending a field representative to the Ordinance No. NS-3065 Page 10 of 14