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Ws their agent, including but not limited to, rental offices, club houses, picnic areas, <br />drinking fountains or filling stations, exercise rooms, and swimming pools. <br />City means the City of Santa Ana. <br />Cost means charges and/or fees which include the cost to the city of labor, <br />materials, equipment, and overhead. <br />Customer means an individual, partnership, association, corporation, <br />receivership, trust, trusteeship, or an agency of government or other legal entity <br />recognized by the laws of the state or of the United States receiving water service. <br />Date of presentation means the date upon which a bill or notice is mailed to the <br />customer at their mailing address of record, or in the event that a customer has signed <br />up for electronic billing, the date upon which electronic notice is given to the customer <br />at their electronic mailing address of record. <br />Director of finance or finance director means the chief administrative officer of the <br />department of finance and management services or-hi-s their authorized designee. <br />Director of public works means the chief administrative officer of the public works <br />agency, City of Santa Ana, or -h+s their authorized designee. <br />Department of public works or public works department means the public works <br />agency. <br />Department of finance or finance department means the finance and <br />management services agency. <br />Due date means the date by which a bill must be paid by the customer to avoid <br />delinquency charges, penalties, or other fees as a result of late payment, which is <br />fourteen 14 days from the billing statement date, except when the 14t" day falls on a <br />weekend, city holiday, or city hall ciosure day, such bills will be due on the next <br />following city business day. This date will be printed on all account/billing statements <br />provided to customers. <br />Fee means the amount established by resolution of the city council which is <br />intended solely to cover the reasonable administrative costs (time, materials, <br />overhead) incurred in performing any specified act on behalf of any person or at any <br />person's request for which said person shall be liable. <br />Gender pronouns: The masculine includes the feminine and neutral genders. <br />Greywater means untreated wastewater that has not been contaminated by any <br />toilet discharge; has not been affected by infectious, contaminated, or unhealthy bodily <br />wastes; and does not present a threat from contamination by unhealthful processing, <br />manufacturing, or operating wastes. Greywater includes, but is not limited to, <br />wastewater from bathtubs, showers, bathroom washbasins, clothes washing <br />machines, and laundry tubs, but does not include wastewater from kitchen sinks or <br />dishwashers, or as otherwise defined by the California Health and Safety Code. <br />Main means the distribution pipe line located in a street, highway, public <br />easement, or private right-of-way which is used to serve the general public. <br />Ordinance No. NS-3065 <br />Page 4 of 14 <br />