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<br /> • Exhibit"A"
<br /> Salesforce.com End User Subscription Agreement
<br /> This Is an Agreement between Salesforce.com and the Customer and governs the Customer's access to end use of the Apex Platform and related services
<br /> provided by Salesforce.com, This Agreement exempts Salesforce.com and other persons from liability or limits their liability and contains other Important
<br /> provisions that Customer should read. By signing the CLARITI Subscription Agreement,Customer acknowledges and signifies that It has read,understood,
<br /> and agreed to this Agreement. If Customer does not accept and agree to this Agreement,Customer may not access or use the Apex Platform.
<br /> 1, Definitions.
<br /> In this Agreement:
<br /> (a) "AppExchange"means the online directory of on-demand applications that work with the Service,located at htipa/www,eppexchange,com or
<br /> at any successor webeltes,
<br /> (b) "Reseller"means Clariti Cloud Inc.
<br /> (c) "Service" means the online, Web-based application provided by SFDC via http:l/www.salesforce.com and/or other designated webeites,
<br /> Including associated offline components but excluding AppExchange applications.
<br /> (d) "Users"means Your employees, representatives, consultants,contractors or agents who are authorized to use the Service and have been
<br /> supplied user identifications and passwords by You(or by Salesforce.com or Reseller at Your request).
<br /> (e) 'You"and"Your"means the customer entity which has contracted to purchase subscriptions to use the Service subject to the conditions of
<br /> these End User Subscription Terms.
<br /> (f) 'Your Data"means all electronic data or Information submitted by You to the Service.
<br /> 2. Use of Service,.
<br /> (a) User subscriptions cannot be shared or used by more than one User(but may be reassigned from Ume to time to new Users who are replacing
<br /> former Users who have terminated employment with You or otherwise changed job status or function and no longer require use of the Service).
<br /> (b) You(1)are responsible for ell activities occurring under Your User accounts;(II)are responsible for the content of all Your Data;(Ili)shall use
<br /> commercially reasonable efforts to prevent unauthorized access to,or use of,the Service,and shall notify Reselier or Salesforce.com promptly
<br /> of any such unauthorized use You become aware of;end(iv)shall comply with all applicable local,state,federal and foreign laws and regulations
<br /> in using the Service.
<br /> (c) You shall use the Service solely for Your internal business purposes and shell not: (I)license,sublicense, sell, resell, rent, lease, transfer,
<br /> assign, distribute,lime share or otherwise commercially exploit or make the Service available to any third party, other than to Users or as
<br /> otherwise contemplated by these End User Subscription Terms;(II)send spam or otherwise duplicative or unsolicited messages in violation of
<br /> applicable laws;(lit)send or store infringing,obscene,threatening,libelous,or otherwise unlawful or tortious material,Including material that Is
<br /> harmful to children or violates third party privacy rights; (iv)send or store viruses, worms,time bombs,Trojan horses and other harmful or
<br /> malicious code,files,scripts,agents or programs;(v)interfere with or disrupt the Integrity or performance of the Service or the data contained
<br /> therein;or(vi)attempt to gain unauthorized access to the Service or Its related systems or networks.
<br /> ((i) You shall not(I)modify,copy or create derivative works based on the Service;(II)frame or mirror any content forming part of the Service,other
<br /> than on Your own Intranets or otherwise for Your own internal business purposes;(ill)reverse engineer the Service;or(iv)access the Service
<br /> in order to(A)build a competitive product or service,or(B)copy any Ideas,features,functions or graphics of the Service,
<br /> 3, services Provided. The Service will be made available to You pursuant to the terms and conditions set forth in this End User Subscription
<br /> Agreement. Salesforce.com shall:(i)not use, modify,or disclose to anyone other then Users,Your Data; (II)maintain the security and Integrity of the
<br /> Service and Your Data;(Ili)provide basic support to Your Users,only to the extent such cases are escalated to SFDC by Reseller In Reseller's discretion;
<br /> and(iv)use commercially reasonable efforts to make the Service available 24 hours a day,7 days a week,except for: (a)planned downtime(of which
<br /> Salesforce.com shall give al least S hours notice via the Service and which Salesforce.com shall schedule to the extent reasonably practicable during the
<br /> weekend hours from 6:00 p.m.U.S.Pacific Time Friday to 3:00 a.m.U.S.Pacific Time Monday);or(b)any unavailability caused by circumstances beyond
<br /> Salesforce.com's reasonable control, including without limitation, acts of God, acts of government, flood, fire,earthquakes,civil unrest, acts of terror,
<br /> strikes or other labor problems(other than those involving Salesforce.com employees),computer,telecommunications,Internet service provider or hosting 1
<br /> facility failures or delays involving hardware, software or power systems not within Saleerorce.com's possession or reasonable control, and denial of
<br /> service attacks.
<br /> q., Third-Party Providers. Certain third-party providers, some of which may he listed on pages within Salesforce.com's website and including
<br /> providers of AppExchange applications,offer products and services related to the Service,Including implementation,customization and other consulting
<br /> services related to customers'use of the Service and applications(both offline and online)that work in conjunction with the Service,such as by exchanging
<br /> data with the Service or by offering additional functionality within the user interface of the Service through use of the Service's application programming
<br /> interface, Salesforce.com does not warrant any such third-party providers or any of their products or services,whether or not such products or services
<br /> are designated by Salesforce.com as"certified,"'validated"or otherwise. Any exchange of data or other Interaction between You and a third-party provider,
<br /> and any purchase by You of any product or service offered by such third-party provider,is solely between You and such third-party provider. In addition,
<br /> from time to time,certain additional functionality(not defined as part of the Service)may be offered by Salesforce.com or Reseller to You,for an additional
<br /> fee,on a pass-through or OEM basis pursuant to terms specified by the licensor and agreed to by You in connection with a separate purchase by You of
<br /> such additional functionality. Your use of any such additional functionality shall be governed by such terms, which shall prevail in the event of any
<br /> inconsistency with the terms of these End User Subscription Terms, No purchase of such third-party products or services is required to use the Service.
<br /> 5. Proprlofary RLgJItg. Subject to the limited rights expressly granted hereunder,Salesforce.com reserves all rights,title and Interest in and to the
<br /> Service, including all related Intellectual property rights, No rights are granted to You hereunder other than as expressly set forth In these End User
<br /> Copyright 2020 Writ!Cloud Inc..All rights reservers. 7
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