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Santa Ana: Traffic Signal and Streetlight Maintenance (RFP NO.: 24-046) U ' ' <br /> TRAFFIC <br /> On-Line Portal (Service Business Platform @ITS) <br /> Yunex Traffic has rolled out a new service tool called SBP (Service Business Platform), which <br /> is a proprietary management system designed to effectively manage all service order progress, <br /> remotely update our ERP system (SAP) and as work is performed. <br /> SBP allows us to monitor many key performance items such as time arrived onsite, time of <br /> completion, materials used, and vehicle/equipment used. <br /> SBP keeps historical records for every location which allows the technicians an additional resource <br /> when troubleshooting. <br /> When creating a new service request,the SBP will query the location history and will flag the order <br /> if it appears to be a repeated call out or duplicate order. <br /> Technicians transmit response and routine maintenance items in real-time using IOS or Android <br /> devices. <br /> The contractual Scope of Work and all maintenance activities are also available for technicians to <br /> review to ensure all tasks are completed within the specified timeframe. <br /> Customer specific checklists for routine preventative maintenance will be available to the <br /> technicians so all required tasks are completed, per your Scope of Work. <br /> Service Management Tool @YUNEX = SBP Y U N = X <br /> One modern platform to support the global service team and our customers TRAFFIC <br /> Mobile App Customer Portal <br /> t'acat.-etrs 8 1?•xicrg <br /> •�r+90F R.t-7xa� - <br /> •@araode Beers •ti'ootu-r's d Trr.?:ry .,x <br /> Mtk+renerx*Plw -O'VA:cards - <br /> •EloPhtcycl• •Ouotattor,regvesh <br /> •Ass*Cttob -Order placing 11 <br /> 0 s . <br /> fi <br /> 17-CE" <br /> 11 lI I • Improving service efficiencies <br /> • Global data collection for data analytics <br /> • <br /> power al Reporting • Creatinga vast network of Sales <br /> Backottice persons with field technicians �f?�r�f=�=s 365 <br /> Service Centers <br /> ©2024 Yunex Traffic 23 <br />