Laserfiche WebLink
CITY OF SANTA ANA <br />EXHIBIT I <br />SCOPE OF SERVICES <br />Proposer(s) shall perform the services as set forth below <br />OVERVIEW <br />The City of Santa Ana seeks a qualified licensed charter motorcoach/bus services company to provide <br />transportation of groups of people for pre -arranged round-trip excursions from various points within City <br />limits to other destinations in the southern California area on an as -needed basis throughout the year. <br />These events include, but are not limited to: senior programs, youth field trips, community excursions, <br />and other special events. Transportation services will be requested on an as -needed basis by designated <br />City staff. <br />All proposals shall include turnkey pricing for all services requested, and the City reserves the right <br />to reasonably increase or decrease the amounts and change specifications upon award. <br />PART I - SCOPE OF SERVICES <br />TRANSPORT SERVICES TO BE PROVIDED <br />1. Scheduled Departure Time: <br />a. is the time that City has provided to Carrier when the vehicle is to leave the Pick - <br />Up Point for the Destination Point. <br />b. Actual Departure Time: is the actual time the vehicle leaves from the Pick -Up <br />Point or the Destination Point. <br />c. Late Arrival: is arrival at the Pick -Up Point that is later than the required arrival <br />time of at least 20 minutes before the Scheduled Departure Time. Liquidated <br />damages apply. <br />d. Late Show: is arrival at the Pick -Up Point that is later than the Scheduled <br />Departure Time. Liquidated damages apply; Contract termination may apply. <br />2. Cancelation: <br />a. If City cancels requested service due to Carrier's Late Arrival at the Pick -Up Point <br />or Late Show, which causes City to cancel the event due to time restrictions at <br />the destination point, then Carrier shall not charge City any fees whatsoever and <br />liquidated damages apply. <br />b. If City cancels requested service any time before vehicle is dispatched, then <br />Carrier shall not charge City any fees whatsoever. <br />c. If City cancels requested service after vehicle is dispatched, then City will pay the <br />Trip Charge and no other charges. Trip Charges are to be prorated downward in <br />cases where the vehicle dispatch point was closer to Santa Ana, CA and where <br />the vehicle is re-routed to another customer's location. <br />3. Head Count: <br />a. Conduct a head count (roll call) prior to all departures. <br />RFP 24-027 City of Santa Ana Page 18 of 41 <br />