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373 ORDINANCE NO. NS-2041 PAGE THIRTEEN Sec. 14-114. Complaints. The Department, any user, subscriber, public safety agency or consumer who believes, or has reason to believe, that he or another party has been required to pay an excessive charge for services, received inadequate services or services provided were not in compliance with the pro- vision of this Article, may file a written complaint with the Department setting forth such allegations. The Depart- ment shall notify the ambulance service operator of such complaint. The ambulance service operator shall file a written response within fifteen (15) calendar days after receipt of notification. Sec. 14-115. Variance. The Licensing Officer may grant variances from the terms of this Article if he finds such action is necessary to protect the public health, safety or welfare. Such variances may include the issuance of a temporary license. No variance shall exceed one hundred and eighty (180) days in duration. Sec. 14-1~ . Violation. violation of any provision of this Article by an ambu- lance service operator shall be a misdemeanor." Sec. 14-1~ . Emergency services system. The Fire Chief of the City is authorized to establish procedures to supplement the City paramedics with private ambulance service operators in providing emergency services. SECTION 3: That sections 32-1.1, 32-1.2, 32-1.3, and 32-2.20 of the Santa Ana Municipal Code are hereby repealed. SECTION 4: That section 32-1.17 of the Santa Ana Municipal Code is hereby amended to read as follows: Sec. 32-1.17. Safety inspection sticker. "Safety inspection sticker" shall mean a sticker affixed to a vehicle for hire evidencing that it has been inspected by the Orange County Sheriff, Santa Ana Police Department, or