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IL N 119 10 15 <br />CALIFORNIA AUTO BODY REPAIR CONSUMER BILL OF <br />RIGHTS <br />(This form was developed by the California Department of Insurance.) <br />A CONSUMER IS ENTITLED TO: <br />1. SELECT THE AUTO BODY REPAIR SHOP TO REPAIR AUTO BODY DAMAGE COVERED BY THE <br />INSURANCE COMPANY. AN INSURANCE COMPANY SHALL NOT REQUIRE THE REPAIRS TO BE <br />DONE AT A SPECIFIC AUTO BODY REPAIR SHOP. <br />2. AN ITEMIZED WRITTEN ESTIMATE FOR AUTO BODY REPAIRS AND, UPON COMPLETION OF <br />REPAIRS, A DETAILED INVOICE. THE ESTIMATE AND THE INVOICE MUST INCLUDE AN ITEMIZED <br />LIST OF PARTS AND LABOR ALONG WITH THE TOTAL PRICE FOR THE WORK PERFORMED. THE <br />ESTIMATE AND INVOICE MUST ALSO IDENTIFY ALL PARTS AS NEW, USED, AFTERMARKET, <br />RECONDITIONED, OR REBUILT. <br />3. BE INFORMED ABOUT COVERAGE FOR TOWING AND STORAGE SERVICES. <br />4. BE INFORMED ABOUT THE EXTENT OF COVERAGE, IF ANY, FOR A REPLACEMENT RENTAL <br />VEHICLE WHILE A DAMAGED VEHICLE IS BEING REPAIRED. <br />5. BE INFORMED OF WHERE TO REPORT SUSPECTED FRAUD OR OTHER COMPLAINTS AND <br />CONCERNS ABOUT AUTO BODY REPAIRS. <br />6. SEEK AND OBTAIN AN INDEPENDENT REPAIR ESTIMATE DIRECTLY FROM A REGISTERED AUTO <br />BODY REPAIR SHOP FOR REPAIR OF A DAMAGED VEHICLE, EVEN WHEN PURSUING AN <br />INSURANCE CLAIM FOR REPAIR OF THE VEHICLE. <br />COMPLAINTS WITHIN THE JURISDICTION OF THE BUREAU OF AUTOMOTIVE REPAIR <br />Complaints concerning the repair of a vehicle by an auto body repair shop should be directed to: <br />Toll Free (866) 799-3811 <br />Bureau of Automotive Repair <br />10949 North Mather Blvd. <br />Rancho Cordova, CA 95670 <br />The Bureau of Automotive Repair can also accept complaints over its web site at: www.autorepair.ca.gov. <br />COMPLAINTS WITHIN THE JURISDICTION OF THE CALIFORNIA INSURANCE COMMISSIONER <br />Any concerns regarding how an auto insurance claim is being handled should be submitted to the California <br />Department of Insurance at: <br />(800) 927-4357 or (213) 897-8921 <br />California Department of Insurance <br />Consumer Services Division <br />300 South Spring Street <br />Los Angeles, CA 90013 <br />The California Department of Insurance can also accept complaints over its web site at: www.insurance.ca.gov. <br />oR,N F RiskMougementD'Msian <br />a� REvIEWED & APPROVED BY. <br />Risk Management Specialist <br />IL N 119 10 15 © Insurance Services Office, Inc., 2015 Page 1 of 1 <br />