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e ~ MOTOROLA Infrastructure Repair with Advanced Replacement (cont.) 2.6. Provide service on third party Infrastructure 2.6.1. Perform pre-diagnostic and repair services on select third party Infrastructure to confIrm Equipment malfunction and eliminate sending Equipment with no trouble found (NTF) to third party vendor for repair, when applicable. 2.6.2. Ship select third party Infrastructure to the original equipment manufacturer or third party vendor for repair service. 2.6.3. Coordinate and track third-party Infrastructure Equipment sent to the original equipment manufacturer or third party vendor for service. 2.6.4. Perform a post-test to confIrm malfunction Equipment has been repaired and functions properly in a Motorola System confIguration, when applicable. 2.7. Reprogram Equipment to return Equipment to original operating parameters based on templates provided by Customer. If the Customer template is not provided or is not reasonably usable, a generic template will be used. 2.8. Properly package and return ship (Motorola will pay return shipping charges) Equipment to the Customer specifIed address or if Customer FRU was exchanged with a SSC FRU, return Customer's FRU(s) to the SSC FRU inventory upon completion of repair. 3.0 Customer has the following responsibilities: 3.1. Contact the SSC and request an advanced FRU exchange or a return authorization number (for all other repairs) prior to shipping malfunctioning Equipment or third party Infrastructure named in the applicable attached Exhibit. The initial call to the SSC may be from Servicer if, pursuant to a Statement of Work or other applicable Agreement, Servicer is acting on Customer's behalf. 3.1.1. Provide model description, model number, serial number, type of System and Firmware version, symptom of problem and address of site location for FRU or Equipment. 3.1.2. Indicate if the Equipment or third party Infrastructure being sent in for service was subj ected to physical damage or lightning damage. Follow Motorola instructions regarding inclusion or removal of Firmware and Software applications from Equipment being sent in for service. 3.1.3. Provide Customer purchase order number to secure payment for any cost as set forth in paragraph 2.3.1,2.3.2. or 3.2 3.2. Upon receipt ofthe FRU from the SSC FRU inventory, properly package Customer's malfunctioning Equipment and ship the malfunctioning Equipment to the SSC within fIve (5) days for evaluation and repair as set forth in 2.4. Customer must send the return air bill, referenced in 2.3.3 above back to the SSC in order to ensure proper tracking of the return. Customer will be subject to a replacement fee for FRU not properly returned. For Equipment repairs that are not exchanged in advance, properly package Equipment and third party Infrastructure for shipping and ship the malfunctioning Equipment and third party Infrastructure (freight prepaid by Customer) to Motorola. Clearly print the return authorization number on the outside of the packaging. 3.3. Maintain templates of Software/applications and Firmware for reloading of Equipment as set forth in paragraph 2.2 and 2.7. 3.4. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the Infrastructure Repair with Advanced Replacement services to Customer. Infrastructure Repair with Advanced Replacement Approved by Motorola Contracts & Compliance 11/15/01 Page 2 of7